Guest Service Agent
Hilton Hotel
, Australia
- Current
Hilton Melbourne Little Queen Street Melbourne, Australia
December 2025 – Present
- Delivered high-quality guest service, ensuring seamless check-in and checkout experiences.
- Handle guest inquiries, reservations, and requests professionally.
- Maintain strong communication with hotel departments to ensure guest satisfaction.
Guest Service Agent
Quality Hotel Carlton Carlton, Australia
January 2023 – July 2023
- Assisted guests with check-in, checkout, and reservations.
- Provided exceptional customer service, efficiently resolving guest concerns.
- Supported front office operations and performed daily administrative tasks to enhance service delivery.
- Assisted with reservations, modifications, and cancellations using booking systems.