Ye Khant Kyaw
Summary
Proven track record in customer engagement and schedule management, demonstrated through successful stints at Uber and Didi. Excelled in ensuring timely and accurate service, enhancing customer satisfaction significantly. Skilled in Microsoft Office and adept in navigating complex routes, showcasing a blend of technical and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Rideshare Driver
Uber and Didi
03.2024 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Delivery Driver
Uber Eats
02.2022 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Assistant
Farmers Choice Tractor Company Limited
07.2018 - 12.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
High School -
International Language And Business Centre
Yangon, Myanmar2018
Foundation Studies - Information Technology
UTS College
Sydney, NSW2020
Diploma - Science in Information Technology
University of Technology Sydney
Sydney, NSW2021
Bachelor - Event Management
International College of Management Sydney
Sydney, NSW2025
Skills
- English as Second Language
- Schedule Management
- Patience and Understanding
- Customer Service
- Customer Engagement
- Basic Programming and Coding Skills
- Microsoft Office
- Team Work
Languages
Burmese
Native or Bilingual
English
Professional Working
Timeline
Rideshare Driver
Uber and Didi
03.2024 - Current
Delivery Driver
Uber Eats
02.2022 - 05.2022
Sales Assistant
Farmers Choice Tractor Company Limited
07.2018 - 12.2018
High School -
International Language And Business Centre
Foundation Studies - Information Technology
UTS College
Diploma - Science in Information Technology
University of Technology Sydney
Bachelor - Event Management
International College of Management Sydney
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