Summary
Overview
Work History
Education
Skills
Timeline
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Yekti Pamungkas

Wingham,NSW

Summary

Proven track record in enhancing customer satisfaction and sales at Gralton Enterprise Pty Ltd through exceptional service and effective upselling. Skilled in customer relationship management and problem-solving, fostering teamwork, and leading by example. Demonstrated ability to improve guest loyalty and team performance, leveraging both interpersonal and marketing skills for impactful results.

Overview

10
10
years of professional experience

Work History

Waitstaff

Gralton Enterprise Pty Ltd
11.2021 - 04.2024
  • Increased customer satisfaction by providing exceptional customer service.
  • Understood customers expectations, requirements and managed complaints ensuring a positive dining experience.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Enhanced sales through effective upselling.
  • Established a positive work environment, promoting teamwork and open communication among staff members.
  • Ensured smooth operations during high-volume periods by coordinating closely with the manager.

Waitstaff

Darzi Group Pty Ltd
11.2021 - 01.2023
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Established a positive work environment, promoting teamwork and open communication among staff members.

Waitstaff

Twohans Cooperation Pty Ltd
03.2019 - 08.2021
  • Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Front Desk Manager

Blow Bar Bali
08.2017 - 01.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Guest Relations Officer

Kudeta Bali
06.2014 - 03.2017
  • Greeted guests upon arrival and offered assistance.
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Resolved guest complaints, resulting in increased loyalty and repeat business.
  • Trained new staff members on company policies, procedures, and customer service standards.
  • Answered guest inquiries and provided information regarding restaurant services.

Education

Bachelor of Business Admin. - Business Administration And Management

Brawijaya University
Malang, Indonesia
05.2014

Skills

  • Customer Service
  • Customer Relationship Management
  • Problem-solving abilities
  • Effective Communication
  • Complaint Handling
  • Upselling strategies
  • Food Safety
  • Marketing initiatives
  • Team Leadership
  • Teamwork and Collaboration

Timeline

Waitstaff

Gralton Enterprise Pty Ltd
11.2021 - 04.2024

Waitstaff

Darzi Group Pty Ltd
11.2021 - 01.2023

Waitstaff

Twohans Cooperation Pty Ltd
03.2019 - 08.2021

Front Desk Manager

Blow Bar Bali
08.2017 - 01.2018

Guest Relations Officer

Kudeta Bali
06.2014 - 03.2017

Bachelor of Business Admin. - Business Administration And Management

Brawijaya University

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Yekti Pamungkas