Boris Marshalik
Accomplished Business Leader
Moorabbin
Summary
Accomplished Business Leader with over 25 years of multifaceted experience in sales, operations, and customer engagement across diverse sectors, including retail, SME, enterprise, government, infrastructure, and transport. Key strengths in planning and executing change, technological integration, and digital transformation, with a specialised focus on IoT and AI applications to enhance operational efficiency. Leading skilled teams, managing facilities, and deep knowledge of ISO Quality, Health, Safety, and Environmental processes. A strategic visionary and self-motivated professional, adept at driving KPI’s, contributing to sustained corporate growth in CAGR and EBITDA.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Business Development Manager VIC/SA/TAS
Kynection
6 2023 - Current
- Business operations SaaS platform New Client Acquisition.
- Client relations management of Civil Construction, Freight & Bulk Transport, Specialised Services, Head Contractors, Utilities and Public Sector agencies
- $400,000 average deal size, with 80 seats / 160 fleet units.
- Bid and manage Enterprise/Public sector RFI/RFQ/RFTs
- Tech stack (MSP, SaaS, IPaaS, Ai, IoT, 5G, GPS, LEO-Sat)
- CSM, Projects, Developers and Support collaboration
- Create blended learning content using LMS & Guidde
- Reliant on Ai, IoT & Managed Services system automations
Customer Success Manager / Owner
Bakez
08.2020 - Current
- Consulted on strategic sales, operations, and omni-channel initiatives for enhanced P&L and efficiency.
- Improved processes and workflows, boosting automation, revenue, and customer satisfaction.
- Aligned P&L and branding within legislative frameworks.
- Developed omni-channel strategies to increase market presence and customer engagement.
- Conducted business health assessments and optimized inventory for agility.
- Fostered sales innovation and a supportive culture to enhance business resilience and adaptability.
Channel Manager
Netstar Australia
11.2021 - 6 2023
- Expanded reseller network in key industries.
- Aligned Channel Account Executives with organizational goals.
- Set high standards for customer experience and supported complex reseller issues.
- Enhanced sales effectiveness through field-based telematics and IoT coaching.
- Managed resources to ensure budget compliance and optimal use.
- Developed policies to streamline operations and improve compliance and efficiency.
Store Executive Manager
The Good Guys
07.2016 - 06.2020
- Directed store operations and led a 60-member team focused on sustainability and performance.
- Managed financials for stores with turnovers between $15M and $35M, optimizing costs.
- Fostered a positive workplace culture, enhancing staff morale and performance.
- Streamlined recruitment and staff development for efficient operations integration.
- Collaborated with leadership to refine store planning and task delegation.
- Ensured safety and exceptional customer service, increasing sales and reducing losses.
- Boosted operational efficiency and teamwork, creating a supportive environment.
Sales Development Lead (L&D Role)
The Good Guys
09.2013 - 06.2016
- Spearheaded L&D and BI analytics, enhancing sales, operations, and engagement for over 3500 employees.
- Enhanced organizational communication, ensuring strategic consistency across all levels.
- Developed and validated training curricula with BI, ensuring compliance and effectiveness.
- Built strong supplier partnerships, securing substantial funding for learning initiatives.
- Utilized BI data to create tailored learning plans, improving organizational CAGR and skill proficiency.
Department Manager, Team Leader
Myer
08.2009 - 09.2013
- Managed three departments across two stores, leading 28 staff to boost sales and customer experience.
- Initiated strategies to enhance sales growth and operational efficiency.
- Developed and executed merchandising strategies, significantly increasing sales and customer satisfaction.
Operations Manager
United Electrical Engineering
08.2006 - 08.2009
- Led service technicians in diagnostics and repairs, ensuring top-tier delivery by coordinating with internal and external teams.
- Managed global parts procurement and RMAs, optimizing inventory and resale processes.
- Oversaw service providers and supply chain operations, achieving $2 million in cost savings over two years.
- Drove initiatives to optimize operations and finances, improving service times and reducing warranty costs.
Retail Operations Manager
Megacom Communications
02.2004 - 09.2006
- Led store sales and operations, boosting performance and customer service.
- Managed team recruitment, training, and culture development.
- Oversaw inventory control and merchandising strategies.
- Pioneered omni-channel integration to improve customer engagement.
Assistant Building Manager
Advanced Building Management
02.1998 - 02.2004
- Managed facilities and common area maintenance for four large Meriton Apartment complexes in NSW.
- Oversaw landscaping and upheld standards across up to 1,200 apartment units per site.
Education
Meraki FIT, ECMS1, CMNA Certified -
Cisco
Sydney, NSW 11.2020 - 02.2021
First Aid Certified (HLTAID001/HLTAID002/HLTAID003/HLTFA311A) -
Clear To Work
Cheltenham, VIC 08.2020 - 09.2020
Certificate IV – Training & Assessment TAE40110 -
Plenty Training
Melbourne, VIC 05.2015 - 05.2015
Double Diploma (TAE17831/TAE17856) - Management & Marketing
TAFE NSW
Sydney, NSW 03.2013 - 08.2015
Retail Management Certificate IV (SIR40316) -
TAFE
Melbourne, VIC 03.2005 - 10.2005
Skills
Leadership and Change Management
Commercial Acumen
Public Speaking and Communication
Strategic and Critical Thinking
Technology Proficiency
Talent Management
Operations and Project Management
Health, Safety, and Compliance
Coaching and Development
Facilities and Asset Management
Collaborative Teamwork
Executive Stakeholder Engagement
Data Analysis and BI
Supply Chain Optimisation
Automotive Industry Expertise
Civil and Transport Industry Acumen
Timeline
Channel Manager
Netstar Australia
11.2021 - 6 2023
Meraki FIT, ECMS1, CMNA Certified -
Cisco
11.2020 - 02.2021
Customer Success Manager / Owner
Bakez
08.2020 - Current
First Aid Certified (HLTAID001/HLTAID002/HLTAID003/HLTFA311A) -
Clear To Work
08.2020 - 09.2020
Store Executive Manager
The Good Guys
07.2016 - 06.2020
Certificate IV – Training & Assessment TAE40110 -
Plenty Training
05.2015 - 05.2015
Sales Development Lead (L&D Role)
The Good Guys
09.2013 - 06.2016
Double Diploma (TAE17831/TAE17856) - Management & Marketing
TAFE NSW
03.2013 - 08.2015
Department Manager, Team Leader
Myer
08.2009 - 09.2013
Operations Manager
United Electrical Engineering
08.2006 - 08.2009
Retail Management Certificate IV (SIR40316) -
TAFE
03.2005 - 10.2005
Retail Operations Manager
Megacom Communications
02.2004 - 09.2006
Assistant Building Manager
Advanced Building Management
02.1998 - 02.2004
Business Development Manager VIC/SA/TAS
Kynection
6 2023 - Current
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