Yelena Stancic
Experienced Hospitality Professional
Brunswick
Summary
Dynamic and versatile professional with a strong background in hospitality, customer service and retail. Possessing a degree in Politics & International Relations, I bring a unique combination of knowledge and practical experience to any role. My career has spanned various sectors, including retail, hospitality, and bartending, where I have developed exceptional interpersonal and communication skills. My experience has honed my skills in customer service, multitasking and problem-solving and I am adept at working both independently and as part of a team, consistently delivering high-quality service and ensuring customer satisfaction. I am now seeking a new role that allows me to leverage my diverse skill set and experience to contribute to a dynamic team. My adaptability, strong work ethic and commitment to excellence make me a valuable addition to any workplace.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Cafe and Kitchen Assistant
Nexperia
09.2021 - 12.2024
- Assisted chefs with preparing ingredients including washing, peeling, chopping and slicing vegetables/fruits
- Prepared dishes such as salads, sandwiches and soups
- Ensured all kitchen areas, including counters, sinks and floors were kept clean and sanitised
- Trained as a barista, gaining skills in preparing espresso-based drinks, operating coffee machines, and ensuring high-quality beverage service
- Performed routine deep cleaning of kitchen equipment and storage areas
- Received, unpacked and stored deliveries of supplies and ingredients
- Rotated stock to ensure freshness and minimise waste
- Monitored inventory levels and notified the supervisor of any shortages or expired items
- Followed all food safety and hygiene regulations to maintain a safe working environment
- Assisted in serving food and ensuring prompt service
- Responded to customer inquiries and provided courteous service
- Helped in setting up and dismantling food service areas before and after service hours
- Strong attention to detail and ability to follow instructions
- Effective time management and ability to work efficiently in a fast-paced environment
Bartending and Hospitality Staff Member
Agency (Various Employers)
05.2018 - 12.2024
- Worked across various venues including bars, stadiums, private functions and large-scale festivals and events.
- Experienced in bartending and serving across prestigious venues including Old Trafford and Etihad football stadiums and Emirates Old Trafford cricket ground.
- Adapted quickly to different environments, delivering high-quality service in fast-paced settings.
- Skilled in preparing and serving drinks and food, including basic cocktails.
- Experienced in handling cash and card transactions, maintaining cleanliness, and providing excellent customer service.
- Comfortable working in high-pressure environments, collaborating with diverse teams, and following venue-specific procedures.
- Regularly took on the role of team leader, overseeing operations, coordinating staff and ensuring smooth service.
Sales Assistant
HMV
06.2016 - 05.2018
- Greeted customers and provided exceptional service by assisting them in locating products and making recommendations
- Handled customer inquiries and resolved complaints efficiently to ensure a positive shopping experience
- Operated the checkout area, processed transactions and handled cash and card payments accurately
- Promoted and upsold new releases, special offers and loyalty programs to boost sales
- Maintained knowledge of current music, movies and entertainment products to provide informed recommendations to customers
- Assisted in setting up promotional displays and ensuring shelves were well-stocked and organised
- Received, unpacked and organised stock deliveries
- Conducted regular stock checks and assisted with inventory control to minimise shrinkage
- Managed stock replenishment to ensure popular items were always available
- Ensured the store was clean, tidy and well-presented at all times and participated in regular deep cleaning of the store, including shelves, displays and storage areas
- Assisted in the arrangement and rotation of merchandise to create an attractive and engaging store layout
- Developed strong interpersonal and customer service skills, with the ability to build rapport with customers
- Developed effective sales techniques and product knowledge to drive sales and enhance customer satisfaction
Education
BSocSc - Politics and International Relations
University of Manchester
Manchester, United Kingdom 09.2020 - 7 2024
A-Levels (UK Equivalent To Australian Year 12) - Politics, English and Philosophy
Xaverian College
Manchester, United Kingdom 09.2017 - 7 2019
Skills
- Fast-Paced Service – I thrive in high-pressure environments, maintaining efficiency and professionalism
- Attention to Detail – Skilled at ensuring accuracy in food and drink preparation, cash handling and maintaining service standards
- Multitasking – I am comfortable managing multiple orders and responsibilities simultaneously without compromising quality
- Interpersonal Skills – I build positive relationships with customers and colleagues to enhance service experience
- Conflict Resolution – Confident handling customer concerns and unexpected challenges calmly and effectively
- Flexibility & Adaptability – Comfortable quickly adjusting to a new team, roles and team dynamics
- RSA Holder – I hold a full, valid RSA certificate in Victoria
- Cocktails - I am basic cocktails trained
- Barista - I am a confident barista
Personal Information
Date of Birth: 02/05/2000
Timeline
Cafe and Kitchen Assistant
Nexperia
09.2021 - 12.2024
BSocSc - Politics and International Relations
University of Manchester
09.2020 - 7 2024
Bartending and Hospitality Staff Member
Agency (Various Employers)
05.2018 - 12.2024
A-Levels (UK Equivalent To Australian Year 12) - Politics, English and Philosophy
Xaverian College
09.2017 - 7 2019
Sales Assistant
HMV
06.2016 - 05.2018
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