Yeliz Kalyon
Sydney,NSW
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
8
8
years of professional experience
Work History
Asia Pacific Operations Manager, Corporate Real Estate& Facilities (Occupier)
AON Corporation Australia Ltd
01.2024 - Current
- Collaborate across the business to integrate processes and personnel with the operating model to provide high-quality service to Aon's clients
- Enhance processes and workflows to improve efficiency and turnaround times for major APAC projects
- Examine trends and data to guide business development and innovation
- Work with our facilities team to ensure building maintenance is up to date along with BCP plans
- Support and work alongside our APAC security team to ensure offices are protected and compliant with our policies
- Work along aside our stakeholders and staff to influence Change Management across all our APAC Aon locations.
- Collect business requirements and collaborate with technical and business teams to design and implement organizational change management strategies
- Educate, mentor, and facilitate operational expectations, leading change initiatives to meet needs through the leadership team
- Manage intricate projects, including broker negotiations and change management for all APAC sites.
- Engage with global and APAC leaders and stakeholders
- Manage compliance and oversee compliance policies in the APAC region to ensure alignment with global standards
- Plan, oversee, communicate, and direct change management within the region to ensure project success
- Oversee the entire contract management process, ensuring quality submissions and challenging them when necessary
- Adapt existing contracts to reflect new legislations related to small businesses and their payment terms, monitor team performance, and escalate urgent matters to leadership when needed
- Develop plans to capture savings in contract renewals within procurement and real estate
- Use Power BI data to assess and improve workplace alignment, strategy, occupancy, and headcount across APAC offices
- Ensure accurate data is up to date to improve decision-making for projects
- Analyse and review Stay vs Go market review when lease expiries are due in 12 months
- Held strong relationships with cost management, change management, quantity surveyors, and project managers when relocation, refit, downsizing or upsizing our offices within the region
- Appoint and maintain relationships brokers such as JLL, CBRE, Colliers, Turner & Townsend and Cushman and Wakefield when establishing a local and executive working group for an upcoming project regionally
- Oversight and review our deliverables are being met during the project to ensure maximum success
- Work alongside project developers to ensure project updates and progression is continuing smoothly
- Manage workplace behaviours by analysing data from Power Bi – examples of occupancy data, average attendance, sensor management
Asia Pacific Senior Business Operations Manager
Essence Mediacom- Google
11.2021 - 06.2022
- Supported the Vice President (Operations APAC) in implementing changes to enhance team operations.
- Educated team members on the Essence Campaign Delivery Process and Quality Standards
- Tracked adherence to process and quality standards, encourage its use, and resolve adoption barriers
- Updated operational recommendations regularly and implemented improvements
- Provided resource management and finance with accurate data for resource utilization and financial performance reports
- Lead client billing, ensured media spend reconciliation and timely invoicing per client agreements
- Translated scopes of work into effective project plans to meet client expectations on time and budget
- Keep project plans updated and shared with the cross-functional team partner with resource management to allocate and enable resources, resolving any conflicts during each campaign
- Coordinated efforts across the team, lead daily conferences, and managed challenges and strict deadlines
- Helped the team understand service level agreements and improve work management
- Communicated upcoming global projects with shareholders at Google JPAC, Media Lab, and PHD
Global Business Operations Manager
Glamira Australia Pty Ltd
09.2017 - 11.2021
- Mentored and trained international staff (JAPAC and Europe) in customer service, finance, leadership, and operations
- Planned and direct new policies for offshore offices
- Formulated campaign ideas to attract customers
- Lead quarterly meetings on promotional projects
- Identified risks when starting new businesses, such as creating retail stores
- Opened new international offices due to growth (UK, Norway, Thailand, Switzerland & US)
- Guided offshore accounting team (Istanbul, Turkey) on AUS office payment issues and reconciliations
- Lead offshore customer service team (Istanbul, Turkey – Sofia, Bulgaria) to achieve customer satisfaction
- Enhanced operational procedures and systems related to information flow
- Examined sales data including refunds, chargebacks, and disputes on Magento
- Researched market trends and evaluate current market conditions
- Oversaw PayPal sales reports and financials
- Updated KPIs for global teams
- Managed expenses for employees, marketing, and product creation
- Developed e-Commerce strategies to boost customer satisfaction and interaction
- Increased branch sales through customer loyalty programs
- Optimized customer service teams and review their responses
- Utilized Freshdesk, Zendesk, Shopify, Gorgias, and Magento
- Gathered feedback to improve offshore business operations
- Planned promotional strategies and create sales-driving content for the Australian website
- Lead digital marketing campaigns for each season
- Ensured the website is on-brand regarding navigation, structure, and content
- Wrote copy and content for company international website
- Developed promo ideas and oversee SEO strategy for the Australian website
- Uncovered issues affecting sales and operations
- Promoted company culture and encourage top performance
Education
Certificate IV - Real Estate Practice
TAFE NSW
NSW07-2025
Diploma of Design - Communication Design
Torrens University
Sydney, NSW01.2018
Skills
- Project management
- Change management
- Data analysis
- Strategic planning
- Team collaboration
- Process improvement
- Staff management
- Vendor sourcing
- Staff training
- Cultural awareness
- Organizational management
- Contract development
- Business intelligence
- Business planning
- Cross-functional collaboration
Timeline
Asia Pacific Operations Manager, Corporate Real Estate& Facilities (Occupier)
AON Corporation Australia Ltd
01.2024 - Current
Asia Pacific Senior Business Operations Manager
Essence Mediacom- Google
11.2021 - 06.2022
Global Business Operations Manager
Glamira Australia Pty Ltd
09.2017 - 11.2021
Certificate IV - Real Estate Practice
TAFE NSW
Diploma of Design - Communication Design
Torrens University
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