Yemurai Mutiswa
Perth,WA
Summary
Compassionate Coordinator with experience in facilitating successful patient discharges from healthcare facilities. Skilled at coordinating with interdepartmental teams, managing patient paperwork, and ensuring smooth transitions for patients into post-hospital care. Noted for empathetic communication style and commitment to advocating for patient needs.
Overview
7
7
years of professional experience
Work History
Discharge to Assess Coordinator
Birmingham City Council
Birmingham, United Kingdom
05.2023 - 09.2024
- Worked in Adult social care with vulnerable adults helped citizens with attaining personal goals and provided support with.
- Support citizens leaving the hospital with rehabilitation to achieve their best quality of life and independence. Working with key workers, such as nurses, occupational therapists, and physiotherapists.
- Carrying out holistic assessments. Multi-disciplinary team working, liaising with the patient's family, complex discharge nurses, as well as other stakeholders, to ascertain patients' needs at home after discharge.
- Developed strategies to improve operational procedures.
- Coordinated with other hospitals, coming up with acute figures that were used to analyze trends in hospitals.
- Maintained records of staff information, training, registration, DBS information, and calendars of upcoming events, meetings, and deadlines.
- Maintained calendars of upcoming events, meetings and deadlines.
- Provided administration support to social workers and managers.
- Created and maintained accurate records of departmental activities, including rotas, personnel documents, and project timelines.
Administration Manager
Harare 24/7 Clinic
Harare, Zimbabwe
12.2021 - 05.2022
- Developing work schedules for nurse aids and locum doctors, managing facility as well as managing allocated funds, managing clinic efficiency, and making sure quality service was provided to patients. Communicating with both patients and stakeholders, as well as other employees, regarding clinic matters.
- Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
- Manage facility, as well as managing allocated funds.
- Managing clinic efficiency and ensuring quality service is provided to patients.
- Communicating with both patients, stakeholders, and other employees regarding clinic matters.
- Handling patients' complaints and providing timely resolutions.
- Liaising with medical aids regarding patients' claim forms.
Account Manager
Telone
Harare, Zimbabwe
10.2017 - 11.2021
- Generating sales for a portfolio of accounts and reaching the company's sales target.
- Identifying new sales opportunities, as well as raising sales within existing accounts.
- Managing and solving conflicts with clients. Interacting and coordinating with the sales team and other staff members in other departments working on the same account.
- Establishing budgets with the client and company, and meeting time deadlines for accounts.
- Debt collection.
Education
LLB - Bachelor of Laws
University of South Africa
South Africa04-2022
Certificate in Project Management
University of Zimbabwe
Harare09-2019
Bachelor of Arts - Graduate School of Marketing
Graduate School of Marketing
Harare02-2014
Skills
- Strong communication and interpersonal skills
- Schedule Management
- Ability to build rapport and trust
- Discretion and Confidentiality
- Problem-solving and decision-making abilities
- Report Writing
- Lead Generation and Contract Negotiation
- Records Management
- Client Needs Assessment
- Business Administration
- Work Planning and Prioritization
- Discharge Planning
- Multidisciplinary team collaboration
References
References available upon request.
Timeline
Discharge to Assess Coordinator
Birmingham City Council
05.2023 - 09.2024
Administration Manager
Harare 24/7 Clinic
12.2021 - 05.2022
Account Manager
Telone
10.2017 - 11.2021
LLB - Bachelor of Laws
University of South Africa
Certificate in Project Management
University of Zimbabwe
Bachelor of Arts - Graduate School of Marketing
Graduate School of Marketing
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