Yen Le

Ensure exceptional service is provided to guests all the time. Handle guest inquiries and/or complaints and provide general formation as required on time. Perform a wide variety of admin tasks from selling the hotel’s facilities, responding to incoming calls, taking reservations, efficiently dealing with internal and external stakeholders, maintaining guest accounts, and documenting all transactions accurately and confidentially.

• Leveraged diverse organizational and communication skills to efficiently manage the check-in and check-out process for up to 100 guests in a single shift.
• Communicated and followed up on problems regarding guest rooms with housekeeping services and maintenance personnel.
• Responded efficiently and professionally to an average of 50 incoming guests, telephone calls, email inquiries, and other third-party platforms.
• Maintained a high professionalism and discretion when dealing with guests, and other stakeholders of diverse backgrounds.

Oversaw daily operations in a fast-paced dining environment. Work alongside the team and motivate them to deliver outstanding results. The role assists with administrative tasks, checking inventory, budgeting, team development, and the overall coordination of the department.

• Coordinated kitchen activities with front-of-house staff to ensure seamless service during peak hours. This involved actively managing the floor, swiftly addressing any issues, and efficiently handling a full dining room with a high volume of guests waiting for tables.
• Managing long shifts of up to 10 hours, while taking on additional tasks to reduce labor costs and drive up sales to boost revenue.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Achieved "Employee of Quarter" in Dec 2016.
• Achieved budget and revenue target in 2017.