Yen Pham
Saint Albans,Vic
Summary
Customer Service Representative with a proven track record at Hollywood Nails Beauty, enhancing customer satisfaction through expert handling of service orders and insightful analysis of service trends. Skilled in consultative sales and customer service, adept at using feedback for continuous improvement. Achieved a significant increase in customer satisfaction metrics by leveraging both interpersonal and analytical skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hollywood Nails Beauty
08.2020 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Certificate III - Management Business
Greytone College
MelbourneSkills
- Consultative Sales
- Order Processing
- Customer Service
- Sales closing
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Service Representative
Hollywood Nails Beauty
08.2020 - Current
Certificate III - Management Business
Greytone College
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