Yen Vuong

- Conduct studies on the status of overseas Vietnamese in assigned countries. Analyze, evaluate and provide strategic insights on issues concerning the situation of overseas Vietnamese.

- Evaluate and review the effectiveness of existing policies concerning overseas Vietnamese, conduct research and analysis in assigned areas to identify policy gaps, and provide support for policy recommendations.

- Collaborate with interested and impacted stakeholders, incorporating their feedbacks/opinions into the development of policy solutions.

- Draft policies and associated documents concerning overseas Vietnamese affairs.

- Coordinate with foreign authorities in assigned countries and relevant Vietnamese agencies to implement policies aimed at fostering favourable conditions for overseas Vietnamese to establish roots, integrate into local communities, preserve and promote Vietnamese culture, language and tradition. Implement policies of encouraging and supporting overseas Vietnamese in contributing to the development of Vietnam.

• Provide a range of passport, visa, and notarial services to Vietnamese citizens and Australians.
• Respond to various consular and passport inquiries related to procedures, applications, necessary documents, and fees from the general public in person, by telephone, and by email.
• Address customers' complaints and system issues directly, ensuring smooth operations for the team.
• Oversee the creation and updating of a consular service guidebook, compile a list of frequently asked questions and answers, and develop email templates for efficient communication.
• Monitor and undertake a range of administrative functions, including processing client fees and payments, and preparing daily, monthly, and annual reports.
• Investigate and resolve system and procedural issues, proposing and implementing solutions to enhance problem management processes.

- Conduct studies on the status of overseas Vietnamese in assigned countries. Analyze, evaluate and provide strategic insights on issues concerning the situation of overseas Vietnamese.

- Evaluate and review the effectiveness of existing policies concerning overseas Vietnamese, conduct research and analysis in assigned areas to identify policy gaps, and provide support for policy recommendations.

- Collaborate with interested and impacted stakeholders, incorporating their feedbacks/opinions into the development of policy solutions.

- Draft policies and associated documents concerning overseas Vietnamese affairs.

- Coordinate with foreign authorities in assigned countries and relevant Vietnamese agencies to implement policies aimed at fostering favourable conditions for overseas Vietnamese to establish roots, integrate into local communities, preserve and promote Vietnamese culture, language and tradition. Implement policies of encouraging and supporting overseas Vietnamese in contributing to the development of Vietnam.

• Assisted customers with processing transactions such as deposits, withdrawals, and payments using a wide range of banking software.
• Resolved complaints, answered questions, and provided instructions about bank products and services.
• Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers, ensuring all information was accurate and complete.
• Packaged cash and rolled coins to be stored in drawers or the bank vault.