Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yen-Yi Li

Ryde,NSW

Summary

Dedicated barista with proven skills in customer service and beverage preparation. Known for quick efficiency, multitasking abilities, and maintaining a positive atmosphere during high-pressure situations.

Overview

3
3
years of professional experience

Work History

Barista

Donut king
Ryde, 2112
05.2023 - Current
  • Prepared and served diverse coffee beverages while maintaining high customer satisfaction.
  • Delivered exceptional customer service by promptly addressing inquiries and concerns.
  • Operated espresso machines and brewing equipment with efficiency and precision.
  • Trained new baristas on beverage preparation techniques and service standards.
  • Collaborated with team members to ensure seamless daily operations.
  • Managed daily morning rush efficiently, providing calm and effective customer service.

Food and Beverage Attendant

Capella Hotel Group
Sydney, 2000
08.2024 - 08.2025
  • Delivered exceptional customer service in high-end dining environments.
  • Assisted with menu preparation and food presentation for guests.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Resolved guest inquiries and issues promptly and effectively.
  • Maintained a positive attitude towards coworkers and customers consistently.

Food and Beverage Attendant

Novotel Darling Harbour
Sydney, 2000
08.2023 - 08.2024
  • Demonstrated expert knowledge of menu offerings, services, and promotions to support customers and team members.
  • Consistently maintained a positive attitude towards coworkers and customers.
  • Greeted customers promptly, took accurate orders, and served food and drinks efficiently.
  • Delivered outstanding service that reflected restaurant standards and core values.

Education

M.D. - Human Resources Management

University of Technology Sydney
Sydney, NSW

Skills

  • Coffee making and latte art
  • Customer service
  • Team collaboration
  • Friendly, positive attitude
  • Beverage preparation
  • Adaptability under pressure
  • Food safety practices
  • Multitasking and organization
  • Point of sale operation
  • Speedy and efficient
  • Menu memorization

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Full Professional

Timeline

Food and Beverage Attendant

Capella Hotel Group
08.2024 - 08.2025

Food and Beverage Attendant

Novotel Darling Harbour
08.2023 - 08.2024

Barista

Donut king
05.2023 - Current

M.D. - Human Resources Management

University of Technology Sydney
Yen-Yi Li