Yena Lee
Pyrmont,NSW
Summary
Dynamic professional with a proven track record in child care and education at SDN, adept at fostering cognitive and emotional development. Excelled in creating inclusive environments and improving classroom management, demonstrating exceptional problem-solving and interpersonal skills. Achieved significant advancements in English language engagement, showcasing a unique blend of patience and effective time management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Child Career
SDN
01.2022 - Current
- Supervision and Care:Ensure the safety and well-being of children at all times.
Monitor children’s activities and provide appropriate care and attention.
Respond promptly to any emergency situations or incidents, following safety protocols.
- Educational Support:Plan and implement age-appropriate activities that promote cognitive, emotional, and social development.
Encourage children to engage in educational games, play, and group activities.
Observe and document children’s development, progress, and behavioral milestones.
- Health and Hygiene Support:Assist children with daily routines such as eating, dressing, and hygiene (bathroom visits, hand washing, etc.).
Ensure the cleanliness of the children’s environment, including toys, play areas, and common spaces.
Administer basic first aid when necessary and ensure children’s health and safety.
- Child Protection and Safety Compliance:Follow child protection policies and adhere to legal and organizational health and safety guidelines.
Create a safe, nurturing, and inclusive environment for children, free from harm.
Report any signs of abuse or neglect following organizational procedures.
- Communication and Collaboration:Maintain regular communication with parents or guardians regarding their child’s progress, behavior, and needs.
Collaborate with other caregivers, teachers, and professionals to ensure the best care for the children.
Work with families to create individualized care plans based on the children’s specific needs.
- Behavior Management:Use positive reinforcement techniques to guide children’s behavior and promote good habits.
Resolve conflicts between children in a calm, constructive manner.
Establish and maintain clear routines and boundaries for children.
- Record-Keeping and Administration:Maintain accurate records of children’s activities, health, and developmental progress.
Complete necessary paperwork for health, safety, and educational purposes.
Customer Service and Marketing
AIC
01.2014 - 12.2021
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Supervision and Care:Ensure the safety and well-being of children at all times.
Monitor children’s activities and provide appropriate care and attention.
Respond promptly to any emergency situations or incidents, following safety protocols.
- Educational Support:Plan and implement age-appropriate activities that promote cognitive, emotional, and social development.
Encourage children to engage in educational games, play, and group activities.
Observe and document children’s development, progress, and behavioral milestones.
- Health and Hygiene Support:Assist children with daily routines such as eating, dressing, and hygiene (bathroom visits, hand washing, etc.).
Ensure the cleanliness of the children’s environment, including toys, play areas, and common spaces.
Administer basic first aid when necessary and ensure children’s health and safety.
- Child Protection and Safety Compliance:Follow child protection policies and adhere to legal and organizational health and safety guidelines.
Create a safe, nurturing, and inclusive environment for children, free from harm.
Report any signs of abuse or neglect following organizational procedures.
- Communication and Collaboration:Maintain regular communication with parents or guardians regarding their child’s progress, behavior, and needs.
Collaborate with other caregivers, teachers, and professionals to ensure the best care for the children.
Work with families to create individualized care plans based on the children’s specific needs.
- Behavior Management:Use positive reinforcement techniques to guide children’s behavior and promote good habits.
Resolve conflicts between children in a calm, constructive manner.
Establish and maintain clear routines and boundaries for children.
- Record-Keeping and Administration:Maintain accurate records of children’s activities, health, and developmental progress.
Complete necessary paperwork for health, safety, and educational purposes.
English Teacher
Global Education Academy
03.2005 - 05.2007
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
No Degree - Early Childhood Care And Education
Future Academy
TESOL
Greenwich College
Business
IIBIT
02-2010
Bachelor of Science - International Relations
Kyunghee University
Korea02-1998
Skills
- Patience and Compassion:
- time management
- Patience and persistence
- Stress tolerance
Classroom Management:
- Empathy display
- Adaptability and dependability
- Health and safety
- Behavioral management
Trust worthy
Accomplishments
- Education:Certificate III in Early Childhood Education and Care (or equivalent) is preferred.
First Aid and CPR certification.
- Experience:Previous experience working with children, either in a childcare setting or as a nanny or caregiver.
Qualifications and Skills: Working Conditions:
Certification
Certificate IV, Training And Assessment
Certificate 4 in Tesol
- First Aid Certification
Certificate III in children service
Timeline
Child Career
SDN
01.2022 - Current
Customer Service and Marketing
AIC
01.2014 - 12.2021
English Teacher
Global Education Academy
03.2005 - 05.2007
No Degree - Early Childhood Care And Education
Future Academy
TESOL
Greenwich College
Business
IIBIT
Bachelor of Science - International Relations
Kyunghee University
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