Yen (Christine) Vu

• Nominated as Employee of the month - June 2023
• In store conversion rate is maintained around 70% on average
• Provided training, constant feedbacks and promoted 2 optical assistants to keyholders. Hired and trained new team members with no optical background.
• Continuously come up with business ideas and marketing activities to attract local customers in store using provided resources
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Established supportive, fun yet motivated working culture
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Drive sales, oversee employee relation and store performance
• Build customer relationship and establish community
• Maintain and create positive team culture
• Provide training to new employees
• Manage, assist and inspire team to achieve store KPIs and target
• Actively drive Google reviews and encourage team members to participate in improving Google reviews (within first 3 months from 40 reviews to 70+ reviews)
• Macquarie Store ranked 1/100+ stores for December, 2022

• Evaluate prescriptions in conjunction with clients' visual requirements
• Recommend specific lenses, lens coatings, and frames to suit client needs
• Assist customers with frame styling
• Assemble eyeglasses by cutting, edging lenses, and fitting lenses into frames
• Create marketing promotions to boost sales
• Develop SOPs to standardize in-store procedures
• Participate in frame selection meetings with Rep
• Contribute in shaping supportive working environment through various team bonding activities

• Assist Project Development team on Hotel development projects.
• Serve as point of contact for any enquiries for hotel development leads. Liaise between Vietnamese hotel owners and company's expatriates. Involve in decision-making processes regarding hotel projects development.
• Organize and attend daily/ monthly/ annual business meetings in corporate and hotel level
• Devise and maintain office systems, including data management and filing.
• Produce documents, briefing papers, reports and presentations
• Conduct tasks related to Board of Directors

Others:

• Key member of the opening stage of the Company
• Coordinate between Board of Management and Board of Directors
• Assist Marketing team in Marketing activities both Corporate and hotel level
• Involve in drafting Hotel Management Contracts and SOPs for hotels
• Organize events such as Contract signing ceremony, Soft Opening ceremony, etc..

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Attended meetings, took notes and tracked action items.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Maintained appropriate filing of personal and professional documentation.

• Assist the General Manager, including mail, document filing, arranging business schedules and other general assignments of a secretary
• Draft (or translate) documents, materials for meetings of the General Manager
• Coordinate with other Departments to check the quality of service and make requests of adjustments, follow up the implementation
• Summarize and analyze business data to support General Manager in business management
• Get involved in every special event of the hotel, assist General Manager on creating festival promotions
• Active member of the Pre-opening team