Yen Nhi Huynh
Bexley,NSW
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Guest Service Agent/ Part-time
The Sebel Chatswood
Chatswood , NSW
04.2025 - Current
- Managed guest check-in and check-out procedures.
- Managed guest reservations using hotel management software efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to guests, including email, telephone, and in-person inquiries.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Balanced hotel accounts at end of each shift.
Room attendant/ Part-time
Silk Hospitality / Mercure Hotel
Bankstown , NSW
08.2023 - 02.2025
- Cleaned and organized guest rooms to ensure high standards of cleanliness.
- Replenished supplies and amenities in guest accommodations daily.
- Collaborated with housekeeping team to maintain efficient workflow.
- Assisted in training new staff on cleaning procedures and standards.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Communicated effectively with front desk staff regarding guest requests and needs.
Waitress/ Casual
The Club Wyndham
Sydney , NSW
04.2023 - 07.2023
- Took accurate food and drink orders from guests at tables.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness of tables and dining area throughout shifts.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Handled cash and processed payments efficiently at the register.
- Resolved guest complaints promptly to ensure a positive experience.
Tour Operator
Footprint Travel Company
Ho Chi Minh, Viet Nam
09.2021 - 10.2022
- Organized travel itineraries for diverse client preferences and interests.
- Coordinated logistics for tours, ensuring timely departures and arrivals.
- Managed client communications, addressing inquiries and providing support.
- Delivered presentations on tour packages to prospective clients.
- Assisted in marketing efforts through social media and promotional materials.
- Collected feedback from clients to improve future tour offerings.
- Coordinated locations, schedules and events with tour leader and facility management teams.
Receptionist Administrator
Science General Library
Ho Chi Minh, Viet Nam
01.2021 - 08.2021
- Greeted and assisted visitors, providing information about library services and resources.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments and coordinated meetings for library staff and community events.
- Maintained accurate records of library transactions, including book checkouts and returns.
- Organized and updated library materials, ensuring optimal accessibility for users.
- Collaborated with team members to improve front desk operations and customer service.
Education
M.D. - Tourism And Hospitality Management
International College of Management
Sydney, NSW04-2025
BBA - Tourism Management
Ton Duc Thang
Ho Chi Minh City, Vietnam 10-2022
Skills
- Customer service
- Communication skills
- Time management
- Reservation management
- Conflict resolution
- Team collaboration
- Listening skills
- Special requests handling
Affiliations
- Retail Assistant Volunteer (08/2024-present)
- Event Coordinator Volunteer (09/2024-present)
Timeline
Guest Service Agent/ Part-time
The Sebel Chatswood
04.2025 - Current
Room attendant/ Part-time
Silk Hospitality / Mercure Hotel
08.2023 - 02.2025
Waitress/ Casual
The Club Wyndham
04.2023 - 07.2023
Tour Operator
Footprint Travel Company
09.2021 - 10.2022
Receptionist Administrator
Science General Library
01.2021 - 08.2021
M.D. - Tourism And Hospitality Management
International College of Management
BBA - Tourism Management
Ton Duc Thang
Similar Profiles
Ericko HanggaraEricko Hanggara
Front Office Manager at The Sebel ChatswoodFront Office Manager at The Sebel Chatswood
Bianca Kamilah MaarbaniBianca Kamilah Maarbani
Housekeeping at The Sebel Hotel ChatswoodHousekeeping at The Sebel Hotel Chatswood
Muhammad SamiMuhammad Sami
Front Desk Guest Service Agent at The Sebel HotelFront Desk Guest Service Agent at The Sebel Hotel
Nusrat JebaNusrat Jeba
Cook at Mini MastermindsCook at Mini Masterminds
Joshua VignatiJoshua Vignati
Customs Classifier at Fedex LogisticsCustoms Classifier at Fedex Logistics