Yennie Wilkie
Traralgon,VIC
Summary
Dedicated professional with a strong work ethic and a commitment to team success. Proven expertise in case management and diagnosis management, fostering trust with clients from diverse backgrounds. Skilled in delivering high-quality, cost-effective care while promoting client independence and well-being. Strong interpersonal skills and adaptability enhance ability to provide emotional and physical support to individuals with disabilities or health concerns.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Practice Support Worker
Department of Families, Fairness and Housing
Morwell, VIC
07.2024 - Current
- Observing and assessing the interactions between children and family members
- Providing reports to child protection case managers to assess and plan for the child's best interests.
- Transport of children as required
Receptionist
Salon Cherveu
Moe, VIC
07.2023 - 07.2024
- Scheduled appointments using an online booking system.
- Processed payments for services rendered using cash register system.
- Assisted other team members with various tasks as needed.
- Tracked daily sales transactions and reported them to management on a weekly basis.
- Developed strong relationships with existing clients through excellent communication skills.
- Performed light housekeeping duties such as dusting surfaces or cleaning windows and mirrors.
- Developed marketing strategies aimed at increasing clientele base.
- Updated customer records to ensure accuracy of data entered into database.
- Ensured that all salon supplies were stocked and ordered additional items when needed.
Senior Sales Assistant
Narris Hair and Beauty Supplies
TRARALGON, VIC
01.2023 - 07.2023
- Maintained an up-to-date database of customer information including contact details, orders placed and payment history.
- Resolved customer issues promptly and efficiently.
- Generated purchase orders for merchandise requested by customers.
- Negotiated contracts with vendors for maximum cost savings while maintaining quality standards.
- Developed and maintained relationships with key accounts and clients.
- Provided customer service and support to customers with inquiries or complaints.
- Performed daily administrative tasks such as filing paperwork, updating records.
Education
Certificate IV Community Service - Community Service
Gipps Tafe
Traralgon, VIC06-2024
Certificate III Hair Dressing - Hair Dressing
Gipps Tafe
Newborough12-2000
Skills
- Case management
- Client advocacy
- Crisis intervention
- Customer service
- Data entry
- Appointment scheduling
Affiliations
- Gym
- Bike Riding
- Cooking
- Movies
Certification
- Full Victorian driver's license
- Working with Children's Check
References
- Marian Vondrasek, team manager, case practice support, child protection, 1300 555 5266
- Ebonnie Whittaker, Owner of Salon Cheveau, 0459 220 785, or 0458 262 699
- Lyndal Djudurovic, Personnel Reference, 0411 984 931
Timeline
Case Practice Support Worker
Department of Families, Fairness and Housing
07.2024 - Current
Receptionist
Salon Cherveu
07.2023 - 07.2024
Senior Sales Assistant
Narris Hair and Beauty Supplies
01.2023 - 07.2023
Certificate IV Community Service - Community Service
Gipps Tafe
Certificate III Hair Dressing - Hair Dressing
Gipps Tafe
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