Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

YENNY MAYA

Brisbane/Hemmant,Australia

Summary

Detail-oriented and highly adaptable IT Analyst with hands-on experience in IT support, procurement, budgeting, and project coordination across APAC. Background in IT infrastructure, service delivery, and vendor communications. Proven ability to resolve Level 1 and Level 2 technical issues both on-site and remotely. Known for being proactive, organized, and committed to continuous improvement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Analyst

Lineage Logistics
Brisbane, Australia
09.2023 - Current
  • Generate monthly reports for resource capacity across IT teams (BAU, Projects, Changes)
  • Assist with Opex/Capex budget planning and monthly financial tracking
  • Maintain up-to-date records of IT project enhancements in SysAid
  • Liaise with APAC country leads for data collection to create governance reports

IT Analyst

Lineage Logistics
Brisbane, Australia
04.2023 - 09.2023
  • Led the deployment of Blastshield across AU sites: configured NUCs, managed cloud users, and coordinated installations.
  • Supported procurement and budget processes, including vendor communications, and Capex documentation.
  • Resolved L1/L2 IT support tickets: hardware/software issues, printer support, user account setup in AD, and apps.
  • Prepared and staged IT equipment for new staff, and configured mobile devices.
  • Participated in after-hours on-call rotation for critical support needs.
  • Assisted in the development and updating of technical documentation and support guides.
  • Handled user issues by providing guidance, or escalating for advanced support.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.

IT Administrator

Lineage Logistics
Brisbane, Australia
03.2022 - 05.2023
  • Managed IT invoices, procurement requests, PO creation, and vendor follow-ups
  • Tracked IT licensing renewals and ensured timely payments
  • Maintained mobile services data, managed phone billings, and supported telecom operations

Customer Service & Sales

Goss Barbers / Keop’s Jewelry
  • Delivered excellent service and supported small business operations
  • Developed communication and organizational skills transferable to IT environments

Education

Advanced Diploma - Telecommunications Network Engineering

Sarina Russo Institute
Brisbane, QLD
11.2021

Bachelor’s Degree - Food Process Engineering

University of Caldas
Colombia
01.2016

Skills

  • Windows OS
  • Active Directory (AD)
  • Office 365
  • SysAid
  • Blastshield
  • Lansweeper
  • ServiceNow
  • L1/L2 service desk
  • Hardware/software troubleshooting
  • User onboarding/offboarding
  • PO creation
  • IT licensing renewals
  • Capex/Opex tracking
  • Budgeting
  • Resource capacity reporting
  • IT governance reporting
  • Inventory audits
  • Mobile device management
  • Vendor liaison
  • Stocktake coordination

Certification

  • IT Service Management Essentials, 12/23
  • Internal Auditor – Integrated Systems (ISO 9001, ISO 14001, OHSAS 18001), 01/17
  • Integrated Systems Management and Auditing (HSEQ), 01/17

Timeline

IT Analyst

Lineage Logistics
09.2023 - Current

IT Analyst

Lineage Logistics
04.2023 - 09.2023

IT Administrator

Lineage Logistics
03.2022 - 05.2023

Customer Service & Sales

Goss Barbers / Keop’s Jewelry

Advanced Diploma - Telecommunications Network Engineering

Sarina Russo Institute

Bachelor’s Degree - Food Process Engineering

University of Caldas

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YENNY MAYA