YEN RU ANG
Melbourne,VIC
Summary
Dedicated and results-driven Customer Service Representative with a strong background in providing exceptional customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level individual support worker position and maintain full-time position that offers professional challenges utilizing variety of resources to identify unique needs and assist vulnerable populations
Overview
13
13
years of professional experience
1
1
Certification
Work History
Barista
Fiona’s Café
10.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Prepare and serve high quality of coffee, espresso, and tea beverages
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handle cash transactions and operate POS systems efficiently
- Train new barista on coffee preparation techniques and customer service protocols.
Customer Services Representative
BP Gas Station
09.2015 - 08.2022
- Prepare and serve a variety of coffee beverages, in a fast-paced environment
- Greet customers with a welcoming and professional demeanour, creating a positive first impression
- Assist customers with fuel and merchandise transactions, ensuring accurate payment processing
- Address customer inquiries, concerns, and complaints in a timely and effective manner
- Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays
- Collaborate with team members to ensure smooth operations during busy periods
- Follow safety protocols and guidelines for handling fuel and maintaining a safe work environment.
Barista and Customer Service
Blue Sea Cafe
04.2014 - 09.2015
- Prepared and served a variety of coffee beverages, maintaining high standards of quality and consistency
- Interacted with customers to understand their preferences and offer personalized drink recommendations
- Operated espresso machines, grinders, and other equipment, ensuring proper maintenance and cleanliness
- Handled cash transactions, processed payments accurately, and maintained a balanced cash drawer
- Managed inventory by restocking shelves, monitoring stock levels, and placing orders as needed
- Engaged with customers in a friendly and helpful manner, addressing inquiries and providing assistance.
Account Supervisor
Wah Chan Gold & Jewellery
03.2011 - 04.2014
- Managed and supervised accounting activities
- Ensured accurate financial records and reports
- Processed accounts payable and receivable transactions accurately and in a timely manner
- Preparing financial statements and reports, contributing to month-end and year-end closing processes
- Reconciled bank statements and resolved discrepancies efficiently
- Collaborated with the finance team to streamline processes and improve efficiency.
Education
Certificate lll in Individual support -
Melbourne Collage of Further Education
Melbourne, VIC06.2024
Diploma in Accounting -
EU Institute Malaysia
05.2008
New Zealand certificate Retail Level 3 NZQF 2235 -
Skills
- Excellent interpersonal and communication skills
- Strong problem-solving abilities to address customer needs
- Proficient in handling cash transactions and operating cash registers
- Ability to work in a fast-paced and dynamic environment
- Multilingual: Fluent in English, Mandarin, Cantonese, and Malay
- Time management skills to meet deadlines and manage multiple tasks
- Adaptability and willingness to learn new processes
- Team Player
- Friendly and outgoing
- Cleanliness
- Opening and closing duties
Certification
Full Victorian Driving Licence
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Barista
Fiona’s Café
10.2023 - Current
Customer Services Representative
BP Gas Station
09.2015 - 08.2022
Barista and Customer Service
Blue Sea Cafe
04.2014 - 09.2015
Account Supervisor
Wah Chan Gold & Jewellery
03.2011 - 04.2014
Certificate lll in Individual support -
Melbourne Collage of Further Education
Diploma in Accounting -
EU Institute Malaysia
New Zealand certificate Retail Level 3 NZQF 2235 -
Similar Profiles
Emma MilesEmma Miles
Waitress at Dixie Blue Gelato Café | Deloraine, Café AmanitaWaitress at Dixie Blue Gelato Café | Deloraine, Café Amanita
Caitlyn KehlCaitlyn Kehl
Cafe Allrounder at The Diner, Curtis Falls Café, Bean 'n' Brunch CaféCafe Allrounder at The Diner, Curtis Falls Café, Bean 'n' Brunch Café
DIPU SHRESTHADIPU SHRESTHA
Chef, Cook at Marini Cafe, The Lion and Buffalo, The Northend Café, Kin Café and Wine BarChef, Cook at Marini Cafe, The Lion and Buffalo, The Northend Café, Kin Café and Wine Bar
Mankaran DhillonMankaran Dhillon
Secretary, Punjabi Cultural Association at BITS PilaniSecretary, Punjabi Cultural Association at BITS Pilani
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School