Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Additional Information
Timeline
Generic

Yenuli Thavishi Edirisuriya

Penshurst,Australia

Summary

  • Dedicated and customer-focused Retail Sales Assistant with a track record of delivering exceptional customer service and driving sales growth. Seeking to contribute my skills and enthusiasm to a dynamic retail team, leveraging my interpersonal abilities and product knowledge to enhance the shopping experience and meet sales goals.
  • Strong communication and interpersonal skills, adept at building rapport with customers and colleagues.
  • Proven ability to upsell and cross-sell products, consistently exceeding sales targets.
  • In-depth knowledge of retail operations, inventory management, and visual merchandising.
  • Proficient in utilizing point-of-sale (POS) systems and handling cash transactions accurately.
  • Exceptional problem-solving skills, with the ability to address customer inquiries and resolve issues effectively.
  • Detail-oriented and organized, ensuring accurate pricing, labeling, and store maintenance.
  • Collaborative team player, contributing to a positive and energetic work environment.
  • Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
  • Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
  • Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

3
3
years of professional experience

Work History

Sales Assistant

Bakers Delight
07.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.

Retail Sales Assistant

The Fashion Store
02.2021 - 05.2023
  • Greet and assist customers with enthusiasm, providing personalized product recommendations and answering inquiries
  • Utilize product knowledge to highlight features, benefits, and usage, resulting in increased sales opportunities
  • Efficiently operate POS system to process transactions, handle cash, and manage returns and exchanges
  • Collaborate with team members to maintain store appearance, including restocking shelves and arranging displays
  • Contribute to visual merchandising efforts to create visually appealing product presentations
  • Actively participate in staff training sessions to stay updated on product knowledge, sales techniques, and store policies
  • Played a key role in achieving a in monthly sales through effective customer engagement and upselling strategies.

Sales Associate

Decathalan
11.2018 - 07.2019
  • Assisted customers in finding clothing and accessories that suited their preferences and needs
  • Built strong customer relationships, resulting in a 20% increase in returning customers over six months
  • Contributed to inventory management by receiving, unpacking, and organizing new merchandise shipments
  • Processed transactions accurately and efficiently, balancing cash register daily
  • Supported store manager in visual merchandising efforts, ensuring a visually appealing and organized store layout
  • Collaborated with team members to organize seasonal sales events, boosting store traffic and sales revenue.

Education

Bachelors Of Information Technology Majoring Business Information System Management and sub majoring Data Analytics - Information Technology

University Of Technology Sydney
08.2025

Diploma in IT -

University Of Technology Sydney

Skills

  • Customer Service
  • Product Knowledge
  • Sales Techniques
  • Point-of-Sale Systems
  • Inventory Management
  • Visual Merchandising
  • Problem Solving
  • Cash Handling
  • Communication
  • Teamwork
  • Stocking and Replenishing
  • Merchandising Proficiency
  • Opening and Closing Procedures
  • Stock Management

Languages

Sinhala
Native/ Bilingual
English
Full Professional

Affiliations

-Host many events as an announcer in College

- Leadership Experience - Prefect in School[2014-2015]

- Member of Media club, [2014-2017]

- President of the English Debating club in 2017

- Member of the senior coir in school[2018-2020]

-Member of the drama Association in school[2014-2018]

Additional Information

*Availabilities*

Monday -anytime

Tuesday-anytime

Wednesday-anytime

Friday – anytime

Saturday – anytime

Sunday – anytime

Timeline

Sales Assistant

Bakers Delight
07.2023 - Current

Retail Sales Assistant

The Fashion Store
02.2021 - 05.2023

Sales Associate

Decathalan
11.2018 - 07.2019

Bachelors Of Information Technology Majoring Business Information System Management and sub majoring Data Analytics - Information Technology

University Of Technology Sydney

Diploma in IT -

University Of Technology Sydney

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Yenuli Thavishi Edirisuriya