Yeny Veronica Ngo

• Daily banking processes and bank reconciliations.
• Accounts Payable and Accounts Receivable
• Processing all accounting entries and maintain the filing for the Finance/Admin department.
• EOM accounting processes from General Journals, Accrual/Prepayments to Account Reconciliations and reporting to all to be in line with AASB.
• Communicate with external Tax Agent for ATO payment (BAS,IAS).
• Communicate with external payroll for fortnightly OSR payment.
• Preparation of FBT data pack and forward to the external Tax Agent.
• Ensuring all internal and external account queries.
• Assist with the EOFY external audit process.
• Maintenance of Policies and Procedure within the Finance department.
• Assist with the various company divisions with any appropriate administrative task as provided by the Manager.
• Review accounts for monthly report, calculate and process management fee account for each divisions for Consolidation Report.
• Ensuring quarterly dividend calculation report and payment for AUB & each shareholder.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs, mostly health and life insurance.

• Boosted online sales by implementing effective marketing strategies and optimizing content through Instagram, Facebook and WhatsApp community group.
• Optimized product listings with eye-catching images and persuasive descriptions.
• Created engaging social media content to increase brand awareness and attract new customers.
• Implemented effective time management practices that allowed timely completion of tasks without compromising work quality.
• Established strong relationships with suppliers for better pricing and product availability, reducing operational costs.
• Managed financial aspects of the business, including budgeting, expense tracking, and ensuring profitability.
• Monitored trends in online retail to identify new opportunities for growth.

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
• Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
• Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
• Assisted in maintaining accurate financial records by processing accounts payable and receivable transactions.
• Improved invoice processing efficiency by streamlining accounts payable procedures and implementing an automated system.

• Managed payroll processing for 100+ employees accurately and on time each pay period.
• Completed payroll accurately and timely to meet employee expectations.
• Streamlined HR processes for increased efficiency, including payroll management and benefits administration.
• Fielded payroll enquiries for employee including payslip questions, allowances, deductions and health insurance.
• Accurately processed employee expenses and investigated any unsupported expense claim.
• Calculated and processed termination and redundancy payments, calculated leave accruals, processed parental leave and workers compensation,
• Updated and managed the Asset register and processing monthly journals for acquisition and disposals.
• Assist for internal and external auditor for audit process.
• Maintained employee files as they are related to new hires, terminations, and change to position titles.
• Ensured all the necessary documentation is kept in an orderly manner for audit purposes.

• Reported to CFO and tasked with provided all round accounting assistance for this large IT specialist with revenue in excess of 67 million+.
• Managed the accounting and invoicing for five largest suppliers (Ingram Micro, Express Data, Simms, Dicker Data, Dell), required processing and reconciliation of invoices, investigating and resolving any discrepancies within $4M supplier ledger.
• Processed and managed payment from vendors, clients and account holder.
• Allocated payment from clients to all the subs in account ledger and reconciled the loan account to each subs for EOM.
• Provided oversight of both AP & AR ledger to ensure all accounts were being reconciled in accordance with company policy, and to assist the team with clearing any backlogs.
• Assisted with month-end and year-ended activities including month journals.

Achievement:

• Employee of the month: May 2005, July 2005 (Ethan Group-Fastest Growing Company BRW 2005)