Yer Yang

Customer Service and Sales:

• Process foreign currency exchange transactions for customers, ensuring accuracy and adherence to exchange rates.
• Assist customers with inquiries about exchange rates, fees, and travel documents.
• Provide exceptional customer service to build rapport and encourage repeat business.
• Identify upselling opportunities for travel insurance, money transfers, or other financial services.

Cash Handling and Security:

• Maintain accurate cash balances by counting, verifying, and securing currency denominations.
• Follow strict security protocols to minimize theft and fraud risks.
• Reconcile daily transactions and ensured the accuracy of financial records.

Administrative Duties:

• Process customer receipts and other financial documents.
• Provide administrative support to other staff members as needed.