Yerri Guy
Brisbane
Summary
Results-driven professional prepared for leadership roles within team-oriented environment. Proven ability to enhance team performance and drive project success. Valued for collaborative approach and adaptability to dynamic work conditions. Skilled in team management and task delegation.
Overview
14
14
years of professional experience
Work History
Future Team Leader
Ignite Travel Group
09.2024 - Current
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Managed team workload to reach production targets.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
- Developed solid professional relationships
- Conducted regular reviews of operations and identified areas for improvement.
Travel Consultant
Ignite Travel Group
04.2022 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Senior Travel Consultant
Flight Centre Travel Group
10.2010 - 02.2021
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Provided useful travel materials such as guides, maps and event programs.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
Diploma of Business Management
Franklyn Scholar
Brisbane, QLDSkills
- Performance monitoring
- Motivational leadership
- Customer focused
- Employee development
- Problem-solving
- Teamwork and collaboration
- Staff training
- Performance evaluations
- Quality improvement
- People management
- Daily workflow improvement
- Documentation and reporting
Timeline
Future Team Leader
Ignite Travel Group
09.2024 - Current
Travel Consultant
Ignite Travel Group
04.2022 - Current
Senior Travel Consultant
Flight Centre Travel Group
10.2010 - 02.2021
Diploma of Business Management
Franklyn Scholar
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