Yesha Thakker
Jacka
Summary
Proven to enhance customer satisfaction through expert engagement and adept complaint resolution, I excelled at Walmart by mastering order accuracy and adapting swiftly to change. My blend of interpersonal skills and online order tracking significantly contributed to operational efficiency, underscoring my commitment to results and safety awareness. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
3
3
years of professional experience
Work History
Cashier
Spotlight
07.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Accept cash, credit/debit cards, vouchers, or other forms of payment from customers.
- Calculate total payments received at the end of each shift and reconcile with total sales.
- Maintain knowledge of store layout, current promotions, and product availability.
- Recommend additional items to customers based on their purchases or preferences.
- Assist in stocking shelves or organizing merchandise when needed.
- Process returns, refunds, and exchanges following store policies.
- Complete paperwork and documentation related to transactions and daily sales reports.
- Ensure cash register drawer is balanced and report any discrepancies or issues to management.
- Collaborate with other store staff to ensure a positive shopping experience for customers.
- Support colleagues during busy periods or in other areas of the store as required.
- Participate in team meetings and training sessions to stay informed about store policies and procedures.
- Keep checkout area clean and organized, including removing clutter and maintaining supplies.
- Ensure merchandise displays near the checkout are neat and presentable.
- Adhere to health and safety regulations, including proper handling of products and cleaning materials.
Waitress
Bindt Resturant
09.2024 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Electronics Sales Associate
Walmart
10.2021 - 11.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Located merchandise across various stores to address customer needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Utilized company-provided resources such as brochures or demo stations to engage customers in interactive learning experiences about new products or upcoming releases.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Worked with loss prevention in monitoring shopper behaviour.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
Online Grocery Associate
Walmart
01.2022 - 11.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Sandwich Maker
Wendy's
12.2021 - 06.2022
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Greeted guests, promoted specials, and took orders.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Ensured prompt service by working quickly yet meticulously during rush periods where long wait times could deter potential patrons from returning in the future.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and presented food in compliance with health and safety guidelines.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Monitored inventory and requisitioned low-stock items.
- Operated manual and electric appliances to peel, slice, and trim food.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Global Bussiness Management - Accounting And Finance
Humber College
Toronto,Canada08.2023
Bachelor's of Bussiness Administration - Marketing Management And Research
Shri H.K Commerece College
Gujarat, India04.2019
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Online order tracking
- Food safety awareness
- Adaptability to Change
Timeline
Waitress
Bindt Resturant
09.2024 - 01.2025
Cashier
Spotlight
07.2024 - 02.2025
Online Grocery Associate
Walmart
01.2022 - 11.2023
Sandwich Maker
Wendy's
12.2021 - 06.2022
Electronics Sales Associate
Walmart
10.2021 - 11.2023
Global Bussiness Management - Accounting And Finance
Humber College
Bachelor's of Bussiness Administration - Marketing Management And Research
Shri H.K Commerece College
Similar Profiles
Khalid HakimKhalid Hakim
Stocktaker at SpotlightStocktaker at Spotlight
Saskia PavlenkoSaskia Pavlenko
Retail Sales Associate at SpotlightRetail Sales Associate at Spotlight
Jeremy StarrJeremy Starr
Dispatch Supervisor at SpotlightDispatch Supervisor at Spotlight