Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yeshey Lhadon

5 Eldorado Street

Summary

Dynamic Housekeeping Team Leader at St Catherine's College with a strong focus on customer service and operational excellence. Proven track record in enhancing guest satisfaction and achieving high cleanliness scores through effective communication and attention to detail. Skilled in workload management and health compliance, fostering a culture of continuous improvement within the team.

Overview

13
13
years of professional experience

Work History

Housekeeping Team Leader

St Catherine's College
04.2018 - Current
  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Reduced guest complaints with proactive communication and addressing issues promptly.
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Managed team productivity and workflow to exceed quality standards.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
  • Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
  • Coordinated household cleaning service operations and managed client relations.
  • Worked with front desk to respond promptly to all guest requests.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Ensured compliance with health, safety, and environmental regulations within the housekeeping department''s operations.
  • Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Fostered a culture of continuous improvement within the team, leading to an increase in service quality and efficiency.

House Keeper

St Catherine College
03.2018 - 04.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Project Officer

Bhutan Development Bank Ltd
01.2012 - 09.2017
  • Kept senior management well-informed by preparing and presenting project status reports.
  • Developed and deepened relationships with key stakeholders.
  • Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
  • Developed and monitored project schedules, budgets and objectives for successful completion.
  • Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
  • Implemented quality control measures to minimize errors and maintain high standards throughout the project lifecycle.
  • Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
  • Monitored progress against established metrics continually adjusting strategies as needed to achieve desired results successfully.
  • Collaborated closely with clients to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.

Education

Master of Arts - Human Resources Management

Edith Cowan University
Perth, WA
12-2025

Skills

  • Customer service focus
  • Customer service-focused
  • Work inspection
  • Housekeeping
  • Workload management
  • Strong leadership
  • Report preparation
  • Problem-solving abilities
  • Time management
  • Attention to detail
  • Organizational skills
  • Excellent communication
  • Work planning and organization
  • Health and safety compliance

Timeline

Housekeeping Team Leader

St Catherine's College
04.2018 - Current

House Keeper

St Catherine College
03.2018 - 04.2019

Project Officer

Bhutan Development Bank Ltd
01.2012 - 09.2017

Master of Arts - Human Resources Management

Edith Cowan University

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Yeshey Lhadon