Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
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Yeshey Samdrup

Balga,Australia

Summary

Pursuing full-time role that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Team Leader/Acting Duty Manager & Night Manager

Hyatt Regency Perth
04.2022 - 08.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
  • Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Established effective shift scheduling for front office staff, ensuring optimal coverage during peak hours and balanced workloads for team members.

Operation Manager & Travel Advisor

Etho Metho Tours & Treks
01.2014 - 07.2016
  • Supervised operations staff (tour guides) and kept employees compliant with company policies and procedures.
  • Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
  • Developed tailored itinerary catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
  • Conducted thorough research on destinations and accommodations to provide accurate information to travellers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.

Rerservations Agent

Amankora (Aman Resorts)
12.2011 - 01.2014
  • To process reservations by mail, telephone, fax or hotel reservation systems and from sales office, other hotel departments, and travel agents
  • Prepare letters of confirmation and communicate reservation information to the front desk
  • Configuring rates on the hotels Property Management system using Fidelio system
  • Process invoices, bill and advance deposits on reservations.
  • Prepared daily reports on reservations activity for management review and analysis.
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.


Education

Business Management & Accounting

Stotts College Affiliated With Acknowledge Education
Perth, WA
11.2020

Advance Diploma - Tourism And Travel Management

North Metropolitan TAFE
Perth, WA
12.2018

Bachelor of Science - Computer And Information Sciences

Muthayammal College of Arts And Science | Periyar University
Salem, Tamil Nadu
07.2011

Skills

  • Opera, Amadeus & Sabre
  • Computer Application
  • Team Leadership
  • Cross-Functional Teamwork
  • Workforce Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Performance Management
  • Sales management
  • Business Administration
  • Problem-Solving
  • Team Supervision
  • People Management
  • Verbal and written communication
  • Strategic Planning
  • Operations Management
  • Customer Relationship Management
  • Marketing
  • Work Planning and Prioritization
  • Staff Training
  • Team motivation

Volunteer Experience

Volunteered Public Relation Officer, Help-shoe Bhutan, 06/01/12, Worked as a Voluntary Public Relation Officer for Help-Shoe Bhutan for the Shoe Drive collection which was held on the World Environment Day.

References

  • Mr. Christopher Budiman, Duty Manager, Westin Hotels, 0420716861, chrisbudiman@outlook.com
  • Mrs. Feliani Tjong, Reservation Coordinator, Como Hotels, 0432442552, felianitjong@yahoo.com
  • Mr. Edison Simoni, Duty Manager, Hyatt Regency Perth, 0474437906, edison_art@yahoo.it

Timeline

Team Leader/Acting Duty Manager & Night Manager

Hyatt Regency Perth
04.2022 - 08.2024

Operation Manager & Travel Advisor

Etho Metho Tours & Treks
01.2014 - 07.2016

Rerservations Agent

Amankora (Aman Resorts)
12.2011 - 01.2014

Business Management & Accounting

Stotts College Affiliated With Acknowledge Education

Advance Diploma - Tourism And Travel Management

North Metropolitan TAFE

Bachelor of Science - Computer And Information Sciences

Muthayammal College of Arts And Science | Periyar University

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Yeshey Samdrup