Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Yeshi Choki

EAST VICTORIA PARK,WA

Summary

Personable and dedicated Customer Service Representative with extensive experience in aged and disability industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Support Officer and Client Liaison

Alzheimer’s WA
Subiaco, WA
07.2023 - Current
  • Good interpersonal skills with the ability to build rapport and communicate with clients and families.
  • Ability to manage my time and work independently, as well as be an inclusive team member working to achieve best outcomes for the carers, clients and staff.
  • Able to lead and support a team.
  • Ability to support clients through the construction phase of building their profile/support services by providing regular updates and resolving any queries during the build process.
  • An organized individual with excellent communication skills.
  • Flexibility, adaptability, and the ability to thrive under pressure.
  • Excellent time management & organizational capability.

Customer Support Officer

AUSCARE Group
Welshpool, WA
07.2021 - 07.2023
  • Passionate about dealing with people - in person, over the phone and email.
  • Familiar with Entire OnHire.
  • Eager to deliver a high level of customer service.
  • Ability to maintain professionalism and perform under pressure.
  • Exceptional problem-solving skills.
  • Friendly, flexible and adaptable even when under pressure.
  • Excellent planning & people coordination skills.
  • Strong communicator who contributes to good working relationships.

Receptionist

ORYX
WEST PERTH, WA
01.2020 - 07.2022
  • Handling a variety of residents’ phone call enquiries.
  • Booking appointments and entering patient data.
  • Well presented, highly organized with a professional and courteous demeanor.
  • A “can do” and proactive approach to tasks.
  • A genuine passion for helping people and providing quality residential care.
  • A friendly personality with the ability to communicate with individuals from diverse social and cultural backgrounds.

Community and Disability Support Worker

Avivo, Nascha Inc. and CC Home Care
Perth, WA
06.2018 - 03.2022
  • Duties Performed: Manual Handling and first Aid.
  • Transported members using wheelchair or assistance in walking.
  • Repositioning of bedfast members, alone or with assistance, to prevent bedsores.
  • Hoisting.
  • Domestic chores and house cleaning.
  • Showering and maintaining personal hygiene.
  • Attending to basic needs of the member.
  • Preparation of meals and serving.
  • Have certificate IV in ageing support.

Education

Master of Arts - COMMUNITY DEVELOPMENT

Murdoch University
07.2020

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Team building
  • Decision-Making
  • Excellent Communication
  • Teamwork and Collaboration
  • Planning and Coordination
  • Complaint Resolution
  • Order Fulfillment
  • Order Processing
  • Customer Service

References

  • Jennifer Quartermaine, House manager at Alzheimer’s WA, 0468843416, jennifer.quartermaine@alzheimerswa.org.au
  • Krishna Timalsina, Scheduling Officer at Alzheimer’s WA, 0420244067, krishna.timalsina@alzheimerswa.org.au

Certification

  • Cert IV in Ageing Support

Timeline

Customer Support Officer and Client Liaison

Alzheimer’s WA
07.2023 - Current

Customer Support Officer

AUSCARE Group
07.2021 - 07.2023

Receptionist

ORYX
01.2020 - 07.2022

Community and Disability Support Worker

Avivo, Nascha Inc. and CC Home Care
06.2018 - 03.2022

Master of Arts - COMMUNITY DEVELOPMENT

Murdoch University

Similar Profiles

CREATE PROFILE
Yeshi Choki