Yeshi Dorji
Footscray,VIC
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
10
10
years of professional experience
Work History
Hotel Management Trainee
Organisation
02.2018 - 06.2023
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
Tour Guide
Company
02.2013 - 01.2022
- Guided groups of up to [Number] people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Kitchen Hand
Restaurants
05.2017 - 02.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
Masters of Business Management - Accounting
CQ University
Melbourne, VIC07.2025
Skills
- Customer Service Process Improvement
- Outstanding Communication Skills
- Hospitality Management
- Safe Food Handling Practices
- Dishwasher Operation
- Portion Out Servings
- Prepare Ingredients
- Cleaning and Sanitation
- Chemical Storage
- Work Coordination
- Supply Replenishment
- Team Meetings
- Student Recruiting
- Reports
Timeline
Hotel Management Trainee
Organisation
02.2018 - 06.2023
Kitchen Hand
Restaurants
05.2017 - 02.2020
Tour Guide
Company
02.2013 - 01.2022
Masters of Business Management - Accounting
CQ University
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