Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Language Proficiency:
Summary of Qualifications:
Timeline
Generic
Yeshi Lhamo

Yeshi Lhamo

Victoria Park

Summary

I am interested in your esteemed Nursing Home as a Multiskilled Care worker. I am passionate about the care of all patients and have a proven history of providing compassionate service. I am eager to contribute to your team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Carer

Joseph Cooke House (Southern Cross Care)
  • Carer with the elderly for my work placement at Joseph Cooke House (JCH) 2 Houtmans St Shelly. During my placement at JCH, I provided individualized care and emotional support to ensure their comfort and general well-being.
  • Assistance with basic Activities of Daily Living (ADLs), such as bathing, dressing, grooming, and toileting, while always putting the client's dignity and autonomy first.
  • Conceived and implemented enjoyable activities that promoted client socialization and mental stimulation to improve their quality of life.
  • Performing routine health evaluations and promptly notifying the appropriate parties of any changes in health status to enable them to make educated decisions.
  • By helping with meal preparation and ensuring that customers' dietary requirements were satisfied.
  • As a result of the outstanding work I did during my student placement, I received an offer to work at Joseph Cooke House (Southern Cross Care).
  • As I settle into my new position, keep the following advice in mind:
  • Learn and adapt: Accept the learning curve and have an open mind to new things.
  • Establish connections.
  • Set goals.
  • Seek feedback.
  • Maintain a positive attitude.
  • Stay open to learning.

Spa Manager

Ku Kham Wellness
04.2017 - 06.2023
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.

Hotel Manager

Hotel Lobesa
01.2013 - 05.2023
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.

Education

Advanced Diploma Course - Hospitality Management (Middle-Management Course)

HWZ University

Certificate III - Individual Support ( Aging And Disability)

Best Best Care Training Center
Kwinana, WA
09-2023

Skills

  • I worked in the hospitality industry back in my native country as a hotel manager as well as held the position of spa manager, which added to my expertise in how to care for and treat seniors with compassion
  • I can guarantee the quality of the services with proper communication, attention to detail, and exceeding expectations
  • Genuine concern and empathy for the emotional requirements of older people, promote comfort and trust
  • Problem-Solving: Skilled at swiftly identifying and resolving difficulties that can appear in the caregiving environment, ensuring the security and well-being of residents
  • Strong communication abilities that enable straightforward and sympathetic interactions with patients, families, and healthcare professionals are necessary for effective communication
  • Time management: Maintain a schedule for structured and organized caregiving while effectively prioritizing duties and managing time to fulfill the needs of clients
  • Hygiene maintenance
  • Professional boundaries
  • Confidentiality and privacy
  • Adaptable and flexible
  • Reliability and punctuality
  • Emotional resilience

Accomplishments

  • Employee of the Quarter certificate
  • Extraordinary Staff of the year 2024
  • Certificate of Excellence
  • Certificate of appreciation

Certification

  • Certificate III in Individual Support (Aging and Disability) by Bestwest Care, a health care staffing Agency, and registered Training Organization. Kwinana.
  • Manual Handling by Bestwest Care, a health care staffing Agency and registered Training Organization. Kwinana.
  • Manual handling Champion Level and an Extraordinary Carer. Southern Cross Care.
  • A certified spa therapist and International Institute for Complementary Therapists member. (IICT)
  • Certified in holistic healing, Reiki.
  • AAMP Level 2 Basic Health Care Course, Date: 2024-08-26 to 2024-09-04, Venue: SafeActions Bayswater, Certificate No: 2024-0017

Language Proficiency:

English and Dzongkha are well spoken as well as written.
Also speak Nepali and Hindi

Summary of Qualifications:

I am a licensed spa therapist and a healer; therefore, I can effectively support seniors and their physical challenges while being gentle on their skin and nails, and paying close attention to details.

Timeline

Spa Manager

Ku Kham Wellness
04.2017 - 06.2023

Hotel Manager

Hotel Lobesa
01.2013 - 05.2023

Carer

Joseph Cooke House (Southern Cross Care)

Advanced Diploma Course - Hospitality Management (Middle-Management Course)

HWZ University

Certificate III - Individual Support ( Aging And Disability)

Best Best Care Training Center

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Yeshi Lhamo