Yesmine Mohamad
Melbourne,Victoria
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Team Leader
Austin Health
Heidelberg, VIC
03.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Delegated daily tasks to team members to optimize group productivity.
- Created and distributed employee work schedules in accordance with labor laws.
Medical Receptionist and Lead Receptionist
North End Medical Centre
Melbourne, Victoria
02.2014 - Current
- Customer Service, arrange appointments for callers or for people working in the organization
- Greet patients, Answer telephone enquiries from patients, attend to visitors and assist other staff in the organization with their enquiries
- Operate telephone switchboards and consoles to connect (Yealink)
- Sort and distribute, scan, and allocate incoming mail/email/faxes to areas and staff within the organization, and dispatch outgoing mail
- (Medical Software) Pracsoft, Medical Director, GENIE Client
- Bulk Billing, Invoicing insurers, EFTPOS and handle money
- Provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere
- Operate a range of office machines such as photocopiers, scanners, computers, and faxes
- General administration duties
- File papers, documents, and Patients files
- Patient Recalls.
Medical Receptionist
Heidelberg Endoscopy
Melbourne, Victoria
04.2019 - 11.2020
- Gather information from patients, processed registration paperwork, and collected payments
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Compiled medical reports covering specific patient or general office data
- Scheduled tests and procedures for patients, including x-rays and lab work
- Attended to phone calls and patient questions.
Real Estate Agent Assistant
YPA Estate Agents
Melbourne, Victoria
12.2015 - 10.2016
- Promoted productivity by handling all administrative tasks, including schedules and correspondence
- Collaborated with team members to meet daily demands and handle challenging projects
- Assisted customers with sales and service needs
- Helped the team handle high-volume work by prioritizing tasks and organizing supplies
- Managed incoming and outgoing mail, packages, and faxes.
Logistics Associate
Bind Weld Plastics
Melbourne, Victoria
06.2011 - 01.2014
- Maintained updated shipment status, tracking and tracing loads while in transit
- Set appointments for receiving or delivery and followed-up with destination personnel to confirm receipt
- Supported shipping department operations and inventory control
- Reviewed logistics performance with customers against targets, benchmarks, and service agreements
- Minimized obsolescence with effective product management strategies.
Education
High School Diploma -
Lalor Secondary College
Lalor11-2013
Skills
- Attention to detail
- Great communication
- Strong organizational Skills
- Multitasking and time management skills
- Problem-Solving/Staff Leadership
- Judgment and Decision Making
- Work well in a team environment and independently and can take initiative and complete tasks efficiently and able to work well under pressure
- Intermediate computer skills, ease with Computers and Technology
- Book-keeping/Medical Records Maintenance
- Genie and Pracsoft (Medical Software) Invoice Processing to Medicare/Workcover and TAC
- Administrative Support/Liaising with management, administration, Gp’s, and staff
- Speak Arabic and English
- Multi-Line Telephone Systems (Yealink)
- Outlook / MS Office Suite Knowledge
- Knowledge with Hot Doc, Tyro, Top Bar
- Office Equipment Operation, Multi-Line Telephone Systems
References
References available upon request.
References
References available upon request.
Timeline
Team Leader
Austin Health
03.2023 - Current
Medical Receptionist
Heidelberg Endoscopy
04.2019 - 11.2020
Real Estate Agent Assistant
YPA Estate Agents
12.2015 - 10.2016
Medical Receptionist and Lead Receptionist
North End Medical Centre
02.2014 - Current
Logistics Associate
Bind Weld Plastics
06.2011 - 01.2014
High School Diploma -
Lalor Secondary College
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