Yeukai Chipenzi
Mackay
Summary
Results-driven professional adept at optimizing order fulfillment and enhancing dining area excellence, significantly boosting customer satisfaction at Much Better. Demonstrated ability to manage high-volume tasks while maintaining superior service quality, showcasing strong prioritization skills under pressure. Proficient in safe plate transporting and basic math, contributing to efficient operational flow. Aiming to leverage these skills for further advancement in a dynamic hospitality environment.
Overview
2
2
years of professional experience
Work History
Waitress
Much Better
Kwekwe
01.2014 - 12.2015
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted other wait staff members in times of heavy customer traffic.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Performed basic math calculations when computing bills for customers' meals.
- Took orders for food and drinks and delivered them to guests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Replenished beverages when necessary.
Education
Some College (No Degree) - Hospitality And Tourism Management
Gweru Polytechnic
GweruSome College (No Degree) - Early Childhood Care And Education
Foundation Education
Bowen HillsSkills
- Dining Area Upkeep
- Pricing Accuracy
- Order Fulfillment Optimization
- Safe Plate Transporting
- Food safety oversight
- Basic math
Languages
English
Professional
Timeline
Waitress
Much Better
01.2014 - 12.2015
Some College (No Degree) - Hospitality And Tourism Management
Gweru Polytechnic
Some College (No Degree) - Early Childhood Care And Education
Foundation Education
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