Yeung KK
32 Portman Avenue, Harkness ,Vic
Summary
Confident individual with a background in clerical document management and customer service. Mature individual with developed employability skills and personal attributes that support success in administration and customer service. Motivated and keen to join a dynamic team environment in a forward moving and progressive organisation and seek opportunity to apply and further develop interpersonal and employability skills.
Overview
14
14
years of professional experience
Work History
Purchasing Officer
Mercy Health
03.2020 - Current
- Maintained complete documentation and records of all purchasing activities.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Computed and created purchase orders in System to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Implemented policies to reduce cost and eliminate waste.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Established clear lines of communication between business and clients.
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
- Contacted location managers and department supervisors to assess requirements.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Used Software to authorize and monitor purchase orders and consumables.
Administration Officer
Mercy Place East Melbourne
05.2018 - 02.2020
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Managed team petty cash, purchase orders and account transactions.
- Monitored and updated employee database and managed scheduling for team.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Interpreted management directives to define and document administrative staff processes.
- Standardized office structures and processes to promote collaboration and increased performance.
- Implemented improved processes for data extraction with less errors and faster processing.
Laundry Operator
Mercy Place East Melbourne
06.2009 - 04.2018
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Collected soiled linens and clothing and pretreated stains.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Diploma of Leadership and Management -
Victorian Chamber of Commerce
12.2022
Certificate IV in Bookkeeping -
Victoria University
06.2019
Certificate III in Health Administration -
Monarch Institute
10.2012
Skills
- Problem solving skills
- Communication and customer service skills
- Time management skills
- Organisational skills
- Technology skills (Microsoft Suite)
- Effective Working Relationships
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Purchasing Officer
Mercy Health
03.2020 - Current
Administration Officer
Mercy Place East Melbourne
05.2018 - 02.2020
Laundry Operator
Mercy Place East Melbourne
06.2009 - 04.2018
Diploma of Leadership and Management -
Victorian Chamber of Commerce
Certificate IV in Bookkeeping -
Victoria University
Certificate III in Health Administration -
Monarch Institute
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