Yevin Kwon
Brisbane,QLD
Summary
Looking to transition into new field leveraging skills developed in customer-focused sales environment. Demonstrates ability to build and maintain strong customer relationships and use CRM tools to enhance service efficiency. Committed to applying transferable skills to achieve success in new role.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
Universal Store
11.2024 - 05.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Social Media Marketing Intern
GreenFuture Environmental Initiative
03.2023 - 10.2024
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Designed and presented social media campaign ideas.
- Managed and grew the organization’s LinkedIn page from 150 followers to 260 (73% increase) by posting weekly infographics on sustainability tips and upcoming clean-up events.
- Designed and scheduled 12 Instagram Story slides per month (using Adobe Spark), increasing story views by an average of 30% compared to prior term.
Education
Bachelor of Business - Marketing
Griffith University
QLD06-2026
Skills
- Communication Skill
- Problem Solving
- Customer Service
- Adaptability
- Customer service
- Time management
- Goal oriented
- Product knowledge
- E-commerce support
- Adaptability and flexibility
- Negotiation tactics
- Teamwork and collaboration
Language
English | Fluent
Korean | Native
Timeline
Customer Service Sales Representative
Universal Store
11.2024 - 05.2025
Social Media Marketing Intern
GreenFuture Environmental Initiative
03.2023 - 10.2024
Bachelor of Business - Marketing
Griffith University
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