Yew Yang Tan
Account Manager
Brisbane,QLD
Summary
Motivated individual with growing experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Motivated towards providing superior customer service.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Account Manager
Holcim Australia
02.2025 - Current
- Maintained a wide base of trade accounts spanning residential to industrial clients
- Delivery of over 20,000m3 of concrete each quarter across client base
- Collaborated with Customer Service and Operations team to deliver effective supply towards customer projects
- Increased customer satisfaction by building strong relationships via understanding their needs and addressing them promptly, leading to further business opportunities
- Resolution of customer disputes by solving immediate issues, followed by finding mutually beneficial outcomes, while maintaining positive internal and external relationships
Concrete Internal Sales Representative
Holcim Australia
08.2024 - 02.2025
- Office-based role working under the Queensland Commercial Manager to manage a high volume of smaller concrete customers.
- Developing and enhancing working relationship with customers through prompt service, with the aim of building brand loyalty.
- Aiding customers in resolving issues, disputes, and complaints in a professional manner.
- Timely follow-through of business opportunities in accordance with approved processes.
Graduate
Holcim Australia
02.2023 - 08.2024
- 3 x 6-month rotations across Aggregates, Concrete, and Humes business units.
- Worked collaboratively on quarry operation tasks, along with independent work to scope weighbridge upgrades across QLD quarries.
- Supported marketing activities of value-added concrete products. Includes roll out of new Geostone range and Readymix rebranding.
- Worked alongside Humes Technical to organize and conduct R&D concrete laboratory trials. Aimed at understanding the feasibility of improvement processes during concrete batching.
Education
Bachelor of Science - Chemical Systems
University of Melbourne
Melbourne 04.2001 -
Skills
Microsoft Office (Word/Excel/Powerpoint)
SAP and Salesforce CRM proficiency
Teamwork and collaboration
Problem Solving
Active Listener
Customer Engagement
Certification
Singapore Workforce Skills Qualification (Automotive Maintenance), 2016, SkillsFuture Singapore
Accomplishments
- Maintaining over 180 active concrete trade accounts, generating ~$18 million in sales revenue YTD 2025
- Successful collaboration with colleagues in sending Team Holcim Australia for Annual Bridge to Brisbane event
- Completion of Holcim Australia Graduate Program, receiving Diversity and Inclusion award for cohort project
Timeline
Account Manager
Holcim Australia
02.2025 - Current
Concrete Internal Sales Representative
Holcim Australia
08.2024 - 02.2025
Graduate
Holcim Australia
02.2023 - 08.2024
Bachelor of Science - Chemical Systems
University of Melbourne
04.2001 -
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