Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yewon Hong

Newstead

Summary

Dynamic Waitress Supervisor at Kushimaru, recognized for enhancing customer satisfaction through exceptional service and effective complaint resolution. Skilled in staff management and inventory control, I successfully fostered a welcoming atmosphere that boosted customer retention rates and ensured optimal service during peak hours.

Developed skills in team leadership and customer service within bustling restaurant environment. Demonstrates effective communication and conflict resolution abilities, ensuring smooth operations. Seeking to transition into new field where these transferable skills can contribute to organizational success.

Positive, upbeat, and outgoing with passion for delivering exceptional customer service. Possesses thorough understanding of restaurant operations and excels in managing staff and coordinating shifts. Dedicated to enhancing dining experience and driving team success.

Overview

1
1
year of professional experience

Work History

Waitress Supervisor

Kushimaru
11.2023 - 03.2025
  • Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Managed inventory effectively to prevent shortages and reduce waste.

Education

Bachelor of Science - Biochemical Engineering

TECH UNIVERSITY OF KOREA
KOREA
02-2022

General English

Greenwich
Brisbane, QLD

Skills

  • Greeting and seating guests
  • Complaint handling
  • Customer service
  • Staff management
  • Inventory controls

Languages

Korean
Native or Bilingual
English
Professional Working

Timeline

Waitress Supervisor

Kushimaru
11.2023 - 03.2025

Bachelor of Science - Biochemical Engineering

TECH UNIVERSITY OF KOREA

General English

Greenwich
Yewon Hong