Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yewon Kim

Yewon Kim

Canberra

Summary

Dedicated Customer Service professional with knowledge of Cryptocurrency and proven multitasking abilities with Korean/English speaking. Committed to maintaining professional relationships to increase profitability and drive business results.



Overview

3
3
years of professional experience

Work History

Customer Service Representative

BYBIT
06.2023 - 12.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Customer Service Representative

MEXC Global
08.2022 - 06.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

English Teacher

Hansol Education
05.2022 - 10.2022
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared and implemented lesson plans covering required course topics.
  • Prepared comprehensive English curriculum for multiple classes.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.

Private English Tutor

English Tutors
04.2021 - 08.2021
  • Cultivated strong relationships with both students and their families to maintain open lines of communication about academic progress and personal development throughout the tutoring experience.
  • Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
  • Conducted thorough assessments to identify areas of weakness in each student''s English language skills, allowing for targeted instruction towards improvement.
  • Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.

Sales Assistant

Paradise Hotel
04.2021 - 08.2021
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Science - Information Technology

Australia National University
01.2025

Skills

  • Customer Service
  • Technical Troubleshooting
  • Call Management
  • Account Management
  • Payment Processing
  • Escalation Management
  • Complaint Resolution
  • Customer Support

Languages

Korean
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

BYBIT
06.2023 - 12.2023

Customer Service Representative

MEXC Global
08.2022 - 06.2023

English Teacher

Hansol Education
05.2022 - 10.2022

Private English Tutor

English Tutors
04.2021 - 08.2021

Sales Assistant

Paradise Hotel
04.2021 - 08.2021

Bachelor of Science - Information Technology

Australia National University
Yewon Kim