Dedicated Customer Service professional with knowledge of Cryptocurrency and proven multitasking abilities with Korean/English speaking. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BYBIT
06.2023 - 12.2023
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Customer Service Representative
MEXC Global
08.2022 - 06.2023
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
English Teacher
Hansol Education
05.2022 - 10.2022
Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Prepared and implemented lesson plans covering required course topics.
Prepared comprehensive English curriculum for multiple classes.
Planned dynamic lessons to increase student comprehension of books and literary concepts.
Private English Tutor
English Tutors
04.2021 - 08.2021
Cultivated strong relationships with both students and their families to maintain open lines of communication about academic progress and personal development throughout the tutoring experience.
Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
Conducted thorough assessments to identify areas of weakness in each student''s English language skills, allowing for targeted instruction towards improvement.
Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
Sales Assistant
Paradise Hotel
04.2021 - 08.2021
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Assisted customers with prompt and polite support in-person and via telephone.
Fielded customer questions to share information about products, availability, and pricing.
Helped customers locate products and checked store system for merchandise at other sites.