YI CAI
Sydney,NSW
Summary
Reliable Store Manager with two years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Energetic Kitchen Hand touting ten years of stocking pantries, washing pots and pans and sanitizing work areas. Knowledgeable team player committed to hard work and readily available to help team members. Outgoing individual with great attendance record. Hardworking with skills in food preparation, cleaning and supply management. Focused on food safety and quick service for customers.
Overview
16
16
years of professional experience
Work History
Junior Broker
Speed Lending Mortgage
North Sydney, NSW
01.2024 - Current
- Reviewed client portfolios to identify opportunities for improvement and growth.
- Compiled financial research data to assist in developing effective investment strategies.
- Prepared detailed reports on market conditions and stock performance.
- Analyzed economic trends, political events, and corporate developments affecting investments.
- Assisted senior brokers in evaluating client portfolios and making recommendations for improvement.
- Researched new products, services, technologies, and regulations impacting the industry.
Junior Sales Associate
SPGR real estate
Chatswood, NSW
01.2023 - 05.2023
- Worked closely with sales manager to grow customer base through social media postings.
- Conducted marketing research to develop growth strategies.
- Directed cold calling activities to offer product solutions to large and small companies and generate new customers.
Store Manager
Spluurge Chatswood Chase
Sydney, NSW
06.2011 - 02.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Partnered with chef to cook food and comply with food preservation guidelines.
Store Manager
Pieces fashion boutique
Sydney, NSW
11.2007 - 07.2009
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Managed inventory tracking and physical inventory counts to minimize loss.
Sales Associate
Burberry
Sydney, NSW
06.2008 - 02.2009
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Bachelor - Finance And Economic
University of Tech Sydney
Sydney, NSW02.2011
Skills
- Store Merchandising
- Multitasking and Organization
- Customer Service
- Training Management
- Focus and Follow-Through
- Store Opening and Closing Procedures
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Junior Broker
Speed Lending Mortgage
01.2024 - Current
Junior Sales Associate
SPGR real estate
01.2023 - 05.2023
Store Manager
Spluurge Chatswood Chase
06.2011 - 02.2023
Sales Associate
Burberry
06.2008 - 02.2009
Store Manager
Pieces fashion boutique
11.2007 - 07.2009
Bachelor - Finance And Economic
University of Tech Sydney
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