Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yi Gao

Sydney Olympic Park,NSW

Summary

Dynamic professional with a proven track record at ONA Coffee Sydney, excelling in team leadership and customer service. Successfully enhanced trainee engagement through innovative workshops, while improving cash handling accuracy. Committed to fostering a positive work environment and driving continuous improvement in training initiatives.

Overview

5
5
years of professional experience

Work History

Assistant Manager

ONA Coffee Sydney
07.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Mentored new staff members in their professional development by offering guidance/support in their assigned roles.
  • Developed repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed staff training programs with management team to elevate service standards and knowledge.

Coffee Trainer

Ona Coffee Sydney
01.2022 - 06.2024
  • Provided training to new employees to enhance team development and increase productivity.
  • Provided training to public through different training programs.
  • Assisted management team to supervise day-to-day operations to maintain products quality and service standard.

Junior Barista

ONA Coffee Sydney
07.2020 - 01.2022
  • Participated in ongoing training sessions to continually improve skill set and knowledge.
  • Demonstrated adaptability by quickly learning new menu offerings or new technology applied to day-to-day operation.
  • Collaborated with team members to streamline workflow for improving efficiency and customer service experience.
  • Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
  • Assisted in inventory management to minimize waste and optimize product availability.

Education

Bachelor of Finance - Finance

Guangdong University of Finance And Economics
Guangzhou

Master of Information Technology - Information And Communication Technology

University of South Australia
Adelaide, SA
02-2014

Skills

  • Customer relations
  • Problem-solving
  • Staff training and development
  • Collaborative teamwork
  • Attentive listening
  • Detail-oriented approach
  • Reliability

Languages

Mandarin - Native
Cantonese - Native

Timeline

Assistant Manager

ONA Coffee Sydney
07.2024 - Current

Coffee Trainer

Ona Coffee Sydney
01.2022 - 06.2024

Junior Barista

ONA Coffee Sydney
07.2020 - 01.2022

Bachelor of Finance - Finance

Guangdong University of Finance And Economics

Master of Information Technology - Information And Communication Technology

University of South Australia

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Yi Gao