Yi Kou

• Coordinated with kitchen staff to ensure timely preparation and delivery of customer orders, minimizing wait times and ensuring high-quality products.
• Cleaned front and back areas of restaurant according to strict company standards.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
• Cleared trays and removed trash from tables before sanitizing surfaces.
• Ensured compliance with health and safety regulations by conducting regular inspections of food storage areas and workstations.

Operated various sewing machines proficiently, producing consistent seams and hems for uniform garment quality.

• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Mentored and motivated team members to achieve challenging business goals.
• Drive managers and employees to the airport or other business locations

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
• Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.