YI LIAN
Rhodes
Summary
Dynamic professional with a proven track record at Evertop Agency, excelling in customer service and data management. Recognized for maintaining meticulous records and enhancing workflow efficiency. Skilled in Microsoft Office and adept at handling high-pressure situations, ensuring client satisfaction and timely processing of transactions.
Overview
5
5
years of professional experience
Work History
Administrator
Evertop Agency
09.2022 - 01.2023
- Managed a high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Coordinated appointments to show marketed properties.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Customer Service Cashier
Babyccino Kids Cafe
11.2021 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Accounting Assistant
YISHENG COMPANY
10.2017 - 09.2018
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed payroll
- Administered employee payroll and maintained accurate records
- Ensured timely and accurate salary payments in compliance with regulations
Education
No Degree - Process Payroll/ Design And Produce Spreadsheets
Williams Business College
Sydney, NSW01-2025
Bachelor of Arts - Digital Culture And Art History
The University of Sydney
Chippendale, NSW07-2017
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Microsoft Office - (Ms Word, Advanced Ms Excel, Ms PowerPoint)
- Trained in the use of XERO during studies
Languages
Chinese
Native or Bilingual
English
Professional Working
Timeline
Administrator
Evertop Agency
09.2022 - 01.2023
Customer Service Cashier
Babyccino Kids Cafe
11.2021 - 07.2022
Accounting Assistant
YISHENG COMPANY
10.2017 - 09.2018
No Degree - Process Payroll/ Design And Produce Spreadsheets
Williams Business College
Bachelor of Arts - Digital Culture And Art History
The University of Sydney