Yi LU
Parramatta,NSW
Summary
Dynamic and dedicated professional with extensive experience in event management and food service, notably at Summer Water Park. Proven ability in guest relations and event setup, ensuring memorable experiences while maintaining safety. Strong teamwork and food handling skills contributed to enhanced customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Event Staff Member
Summer Water Park
05.2023 - 09.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Wait Staff Member
Chinese Hot Pot Restaurant
02.2022 - 10.2022
- Help customers to order and answer their questions.
- Served food and beverages promptly with focused attention to customer needs.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Front of House Employee
MOS Burger
01.2021 - 12.2021
- Help customers to order food, and make different type of drinks.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Learned duties for various positions and provided backup at key times.
Education
Master of Arts - Language Interpretation And Translation
Western Sydney University
01-2027
Skills
- Strong teamwork
- Food and beverage handling
- Foodservice support
- Event setup and breakdown
- Guest relations
Languages
Chinese
Native or Bilingual
Timeline
Event Staff Member
Summer Water Park
05.2023 - 09.2023
Wait Staff Member
Chinese Hot Pot Restaurant
02.2022 - 10.2022
Front of House Employee
MOS Burger
01.2021 - 12.2021
Master of Arts - Language Interpretation And Translation
Western Sydney University
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