Yi Luan
Donvale,VIC
Summary
Proven customer service expert with a track record of enhancing client satisfaction at Madpaw, adept in client relationship management and payment collection. Leveraged strong communication and time management skills to significantly increase repeat business. Demonstrates exceptional work ethic and team collaboration, ensuring high-quality care and service delivery.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Madpaw/ Pawshake Dog Sitter
Madpaw
06.2024 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Built strong relationships with clients, leading to repeat business and referrals.
Social Media Intern
XiaoHongShu
04.2024 - Current
- Created engaging content to catch attention of potential customers.
- Analyzed social media performance metrics, identifying trends and opportunities for improvement.
- Responded to comments, posts, and questions from various channels.
Cashier
Sakura Sushi
04.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier Assistant
Xian Famous Food
02.2019 - 11.2020
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Tintern Grammar
Ringwood East11-2024
Skills
- Written and verbal communication
- Client relationship management
- Customer service
- Work ethic and integrity
- Time management skills
- Team collaboration
- Product knowledge
- Payment collection
Certification
Duke of Edinburgh Bronze award
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Madpaw/ Pawshake Dog Sitter
Madpaw
06.2024 - Current
Social Media Intern
XiaoHongShu
04.2024 - Current
Cashier
Sakura Sushi
04.2021 - 12.2022
Cashier Assistant
Xian Famous Food
02.2019 - 11.2020
Duke of Edinburgh Bronze award
High School Diploma -
Tintern Grammar
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