Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yi Yang

Perth,WA

Summary

Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Talented at managing large, diverse teams of culinary and service personnel. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Six Fortune Northbridge Chinese Restaurant
Perth, WA
03.2023 - Current
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Restaurant Manager

Grand Dynasty
Gold Coast, QLD
07.2019 - 02.2023
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
  • Developed and implemented strategies to enhance team performance, improve processes, and increase efficiency.

Accountant

Zhangzhou Haofeng Trading Co., Ltd.
Zhangzhou, Fujian
07.2011 - 03.2016
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Reported on financial results including balance sheets, income statements, cash flow statements.
  • Monitored cash flows and prepared weekly cash projections.

Education

Some College (No Degree) - International Business

Fujian International Business & Economic College
Fuzhou

Master of International Tourism And Hotel Management - International Tourism And Hotel Management

Southern Cross University
Gold Coast
11.2019

Skills

  • Restaurant operations management
  • Customer service best practices
  • Influencing and persuasive
  • Stable work history

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve the Best Chinese Restaurant by Restaurant Guru, earning recognition from upper management and financial reward.

Timeline

Restaurant Manager

Six Fortune Northbridge Chinese Restaurant
03.2023 - Current

Restaurant Manager

Grand Dynasty
07.2019 - 02.2023

Accountant

Zhangzhou Haofeng Trading Co., Ltd.
07.2011 - 03.2016

Some College (No Degree) - International Business

Fujian International Business & Economic College

Master of International Tourism And Hotel Management - International Tourism And Hotel Management

Southern Cross University
Yi Yang