YI Maggie YU
Summary
Multi-tasking and goal-oriented professional committed to management with over 5 years' experience in university sector. Dedicated team player skilled at coordinating and cross-cultural communication among inbound and outbound stakeholders. Demonstrated program operational expertise, including grants management, recruitment, admission, consultation, scholarships, advertising and promotion, budgeting and scheduling, as well as excellent relationship-building skills, to enhance performance (KPIs), boost operational success and global rankings/accreditations.
Overview
11
11
years of professional experience
Work History
Proposal Assurance and Submission Administrator
University of Sydney
02.2024 - Current
- Support the administration submission requirements for allocated domestic and international schemes by ensuring funding proposal and submission are compliant and meet quality assurance expectations
- Review applications via internal and external portals (RMS, Sapphire, etc.)and provide feedback to university-wide researchers on a variety of schemes, including but not limited to ARC/MRFF/NHMRC and international schemes
- Maintain an accurate and systematic database of funding proposals and submissions
- Understand the complexities of the submissions environment and provide insights, guidance, and regular reporting to the Pre-Awards Teams
- Comply with funding rules and regulatory requirements
- Contribute to the Research Support Community of Practice through trusted stakeholder management
- Maintain research intranet and provide resource package for up-coming schemes to ensure information updated promptly
- Manage grants manager inbox to ensure correspondence actioned in a timely manner and coordinate relevant issues with Post Award team
Teaching and Learning Officer
University of Technology Sydney
09.2023 - 01.2024
- Provide high level, day to day teaching and learning support to the School such as processing casual academic contracts, processing EOI applications and accommodating HDR students
- Manage teaching and learning inbox
- Providing secretariat support to and participate in relevant committees, including Teaching and Learning committee meetings
- Represent the School and Faculty at relevant open days and forums to ensure the Faculty and School perspective is communicated appropriately.
Admissions Officer
University of Technology Sydney
11.2022 - 09.2023
- Responding to customer and service demands, and ensuring timely and accurate service delivery in line with policies, procedures and systems for PG applications
- Proficiency in using information technology, inhouse system (CASS, Salesforce, SharePoint)
- Provide accurate, timely, client focused advice to enquiries (telephone, email) from a range of internal and external stakeholders seeking assistance from the Admissions team when needed
- Attend information evenings/open days
- Act as a representative of UTS and answer queries related to the admissions process
- Provide factual advice to prospective students in relation to admissions function
- Assist with updating, reviewing and maintaining relevant policy, processes and documentation ensuring that the application process is fluid and improvements and enhancements are part of the everyday workflow
- Provide feedback for improvements on admissions procedures that support enhancements in areas such as efficiency, effectiveness and accuracy
- Managing the admission application process and understand the workflow involved in completing the assessment cycle for PG and e-apps ensuring consistent assessment throughout the team
Global Program Manager
Tongji University
01.2019 - 07.2022
- Handled students' inquiries, documents screening and interviews, updated candidates' record complying with admission procedure and guidelines
- Maintained relationships with faculty, professionals and agents, hosted enrollment orientation, managed scholarships related issues, and organized series of domestic and international online or onsite webinars, open day events, lectures and seminars via coordinating with internal and external stakeholders
- Conducted Program marketing, advertising and brand building via producing and publishing related promotional materials, investigating and benchmarking programs, negotiating and cooperating with suppliers, and expanding domestic and international education and publicity channels
- Supported global mobility programs and cross-sector international accreditation works (EQUIS and AACSB); Documented feedbacks and producing materials for annual review of Financial Times Master in Management global ranking
- Documented and coordinated with National Study Abroad Fund and Committee of Ministry of Education to obtain 'Priority Program Fund'
- Formulated annual budget of program, implemented KPI, made annual action plan and assigned key works to program team members
- Identified program obstacles and communicated possible impacts to team, collected feedback for courses and organized student activities
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Assistant to the Manager
Big Bun Pty Ltd
10.2013 - 10.2016
- Provided reports to management team to support better business decision making (sales performance, inventory analytics, market demands, group forecasts, distributor's commission's reports etc.)
- Coordinated with Sales & Marketing teams to produce Forecast Planning via historical data analytics & marketing insights
- Assisted director to propose yearly sales target by analyzing previous sales performance and market situation
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Worked on relationship maintenance with suppliers and key accounts
- Other ad-hoc office administrative support.
Education
Master of Professional Accounting - Accounting
University of Sydney
12.2010
Master of Commerce - Finance, General
University of Sydney
12.2010
Bachelor of Arts (B.A.) - International Journalism in English
Shanghai University of International Business and Economics
12.2008
English for Journalism -
University of Central Lancashire
12.2007
Skills
- Grants Management
- Relationship Development
- Process Improvement
- Deadline Adherence
- Budget, Income and Expense Management
- Business Relationship Management
- Self-Motivated team player
- Efficient and Detail-Oriented
- Interpersonal Communication and Coordinating
- Calm and Professional Under Pressure
- Proficiency in Microsoft Office
Languages
English
Chinese
Acheivements
GLOBAL PROGRAM MANAGER
Tongji University, School of Economics and Management | Shanghai, China
• Achieved an increase of enrollment by 360% in the 1st year, and steadily meeting or exceeding KPI in the following years, through progressive marketing efforts, dedicated students service and admission management.
• Coordinated with program team members with continues efforts, in 2022 Financial Times Master in Management Rankings, the program in charge jumped to 21st globally, among the top 50 in the world for seven consecutive years.
https://rankings.ft.com/schools/530/tongji-university-school-of-economics-and-management/rankings/2875/masters-of-management-2022/ranking-data
• Documented and coordinated across departments for support of successful international re-accreditations (EQUIS and AACSB).
• Collaborated with academics in the winning of the priority fund support (government scholarship) from the Chinese National Study Abroad Fund Committee under the Ministry of Education.
• Program students are well-distributed in 18 countries around the world across Europe, America, Asia, Oceania and Africa, approx.70% from western countries.
Timeline
Proposal Assurance and Submission Administrator
University of Sydney
02.2024 - Current
Teaching and Learning Officer
University of Technology Sydney
09.2023 - 01.2024
Admissions Officer
University of Technology Sydney
11.2022 - 09.2023
Global Program Manager
Tongji University
01.2019 - 07.2022
Assistant to the Manager
Big Bun Pty Ltd
10.2013 - 10.2016
Master of Commerce - Finance, General
University of Sydney
Bachelor of Arts (B.A.) - International Journalism in English
Shanghai University of International Business and Economics
English for Journalism -
University of Central Lancashire
Master of Professional Accounting - Accounting
University of Sydney
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