Yi Zhang
Sydney,Australia
Overview
4
4
years of professional experience
Work History
Retail Assistant (Part-time)
Red Cross Shop
04.2024 - 07.2024
- Customer Engagement & Sales: Provided professional customer service, recommended products, and handled inquiries, increasing customer satisfaction by 25% and repeat business by 20%. Utilized POS system to process sales, returns, online orders, and gift card activations efficiently.
- Merchandising & Inventory Management: Maintained attractive store displays and ensured shelves were well-stocked; Stocked merchandise, clearly labeling items, and arranging according to size or color. Achieved a 15% increase in sales through effective merchandising.
- Transaction Processing & Reporting: Efficiently processed sales transactions, accurately recorded sales data, and assisted in generating daily sales reports, reducing errors by 10%.
Product Operations Intern (Online Internship)
Beijing ByteDance Technology Co., Ltd.
04.2023 - 08.2023
- Online Store Operations: Independently operated online accessory stores on TikTok(China), responsible for creating image and video content, increasing product visibility and sales. Improved store image click-through rates by 30% and monthly sales by 20%.
- Text Sentiment Analysis: Monitored and controlled review sections in real-time using sentiment analysis methods to analyze feedback, summarize user pain points, and collaborate with data and algorithm teams to provide optimization suggestions.
- Product Selection: Based on user feedback and market trends, provided product procurement recommendations, successfully introducing 5 popular new products, increasing monthly sales by 20%.
Marketing Manager Assistant (Internship)
AXA (Macao)
12.2020 - 02.2021
- Data Analysis: Researched digital currency applications in 15 regions, producing 5 reports to support marketing decisions.
- Market Analysis & Testing: Used SPSS and Excel to analyze the digital currency market in China and Macau, completed over 10 analysis tables, and collected feedback from 100+ target customers. Authored 3 feasibility reports, aiding product promotion strategies.
Education
Master of Commerce - Marketing / Accounting
University of Sydney
Sydney, NSW, Australia07.2025
Bachelor of Arts - Literature / Accounting (Minor)
Shandong University of Finance And Economics
Jinan, Shandong Province, China06.2023
Skills
- Customer Service Retail Experience Problem Solving
- Multitasking Competence Patience and Empathy Communication
- Marketing knowledge Accounting
- Languages: English, Mandarin
- Shooting Video editing
- Microsoft Office SPSS skills Adobe Photoshop skills
EXTRA-CURRICULAR ACTIVITIES
Peer Mentor (Semester 2, 2024)
Sydney Peer Mentor Program - The University of Sydney, Sydney
- Facilitated five mentor sessions and provided support and guidance to 19 mentees through identification of university resources, programs, and services.
- Provided mentees with opportunities to strengthen professional attributes such as reliability, confidence, communication, and networking skills.
AVAILIABILITY
Available to work five days a week:
All day on Monday, Thursday, Friday, and weekends; Wednesday afternoons.
Timeline
Retail Assistant (Part-time)
Red Cross Shop
04.2024 - 07.2024
Product Operations Intern (Online Internship)
Beijing ByteDance Technology Co., Ltd.
04.2023 - 08.2023
Marketing Manager Assistant (Internship)
AXA (Macao)
12.2020 - 02.2021
Master of Commerce - Marketing / Accounting
University of Sydney
Bachelor of Arts - Literature / Accounting (Minor)
Shandong University of Finance And Economics
Similar Profiles
Antonina FATKINAAntonina FATKINA
Permanent Volunteer at Red Cross ShopPermanent Volunteer at Red Cross Shop
Jose Menete JuniorJose Menete Junior
Volunteer at Red Cross ShopVolunteer at Red Cross Shop
Monita VainerereMonita Vainerere
Retail Worker at Red Cross ShopRetail Worker at Red Cross Shop