YI-AN TIAO
Brisbane,QLD
Summary
I would describe myself as an extroverted and accommodating individual who takes pleasure in collaborating with others. I am skilled in planning and executing activities, adjusting my approach to match special requirements of each event, with the goal of exceeding customer expectations. I am eager to pursue a career in the event planning industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience
Scape
03.2023 - Current
- Assist international students to familiarse themselves with the accommodation environment.
- Act as a communication bridge between Chinese students and Scape.
- Increase the chances of student staying in Scape (Rebooking campaign)
- Promote students to participate in event raised by Scape.
DIGITAL MARKETING INTERN
Elite English Language Institute of Testing and Education
07.2021 - 12.2021
- Instagram- Boosted account exposure by actively creating posts and engaging with fans, resulting in a 22% increase in followers within 3 months
- Video editing/ filming- Created and published English test preparation videos on official YouTube channel, resulting in a 31% increase in views
- Translated articles (100+) from CNN and BBC to increase the amount of vocabulary for IELTS test takers, providing valuable resources for test preparation.
EVENT PLANNING INTERN
L'Hotel de Chine Corporation
08.2020 - 01.2021
- Event planning and assisting- Contributed to festival planning by generating creative ideas and actively participating in the execution of various activities
- Competitive analysis- Conducted competitor analysis to provide insights and recommendations for company improvement by weighing the pros and cons of competitors such as regional, price, and hotel features
- Participated in traveling exhibitions (Selling company 100+ products ex
- Accommodation packages, meal vouchers).
FRONT OFFICE/ HOUSEKEEPING INTERN
Palais de Chine Hotel
08.2019 - 01.2020
- Bellman/receptionist/housekeeper
- Managed office mail operations by efficiently processing incoming and outgoing correspondence for customers
- Provided support to department staff by efficiently answering phone calls and supporting various departments.
Education
Bachelor of International Hotel and Tourism Management- Event Management -
The University of Queensland
Skills
- Digital marketing-Google Analytics
- Event planning
- Social media managing - Facebook/Instagram
- Video editing-adobe premiere
- Fast Learner
- Teamwork and Collaboration
- Effectively communication
Certification
Basic digital marketing qualification certification
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Taiwanese
Full Professional
Timeline
Customer Experience
Scape
03.2023 - Current
DIGITAL MARKETING INTERN
Elite English Language Institute of Testing and Education
07.2021 - 12.2021
EVENT PLANNING INTERN
L'Hotel de Chine Corporation
08.2020 - 01.2021
FRONT OFFICE/ HOUSEKEEPING INTERN
Palais de Chine Hotel
08.2019 - 01.2020
Bachelor of International Hotel and Tourism Management- Event Management -
The University of Queensland
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