Yianakis (John) Souidhou
Springfield Central,QLD
Summary
Versatile Service Managing Director with proven abilities across all levels of organisational management. Qualified motor technician, qualified M.O.T. tester with 30+ years experience in motor trade industry. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Automotive Industry
Overview
28
28
years of professional experience
Work History
Senior Service Advisor
Auststar Motors
04.2024 - Current
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Branch Manager
BRIDGESTONE SELECT
06.2023 - 04.2024
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Managing Director / Owner
Mimram Service Centre Ltd
01.2009 - 02.2023
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Automotive Service Manager
Friendly Service Centre
06.2007 - 01.2009
- Overseeing start up of new business, including hiring of new staff, securing contracts, building the business, finding vendors, creating sales targets
- Setting up M.O.T station
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Automotive Service Manager
Nationwide Auto Centre
05.1997 - 06.2007
- Worked on numerous sites around the London and Hertfordshire area to improve productivity and turnover and improve staffing issues
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
Testing Vehicles Class 3, 4, 5 & 7
Vehicle Inspectorate
London UKManager Basic Training Programme
Apples Car Clinic
London UKLevel 3 Automotive Refrigerant Handling
IMI Awards
London UKSkills
- Staff Management
- Financial Management
- Business Planning
- Quality Assurance
- Client Relationships
- Contract Management
- Stock Control
- Payroll Administration and Timekeeping
Hobbies
- keeping fit
- soccer
- boxing
- motor sports
Timeline
Senior Service Advisor
Auststar Motors
04.2024 - Current
Branch Manager
BRIDGESTONE SELECT
06.2023 - 04.2024
Managing Director / Owner
Mimram Service Centre Ltd
01.2009 - 02.2023
Automotive Service Manager
Friendly Service Centre
06.2007 - 01.2009
Automotive Service Manager
Nationwide Auto Centre
05.1997 - 06.2007
Testing Vehicles Class 3, 4, 5 & 7
Vehicle Inspectorate
Manager Basic Training Programme
Apples Car Clinic
Level 3 Automotive Refrigerant Handling
IMI Awards