Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic
Yianna Molivyiatis

Yianna Molivyiatis

Geelong,VIC

Summary

Dynamic leader with a proven professional track record, enhancing customer satisfaction and team productivity through innovative staff training and development. Skilled in operations management and marketing strategies, achieving consistent sales growth. Excels in customer relations and team motivation, driving business success with impactful achievements.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Pholklore
01.2024 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Assisted in daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
  • Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.

Owner/Makeup Artist

Dear Boa - Yanu Make Up
03.2022 - Current
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Enhanced client satisfaction by providing personalised makeup consultations & recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Developed customised makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
  • Creating visually appealing social media on personal business content showcasing various makeup styles, attracting new clientele.

Assistant Manager/Marketing Specialist

Kiitos Living By Design
09.2015 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organised store environment to enhance the customer experience.
  • Generated repeat business through exceptional customer service.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Events & Sales Manager/Marketing Coordinator

Sailors' Rest
08.2018 - 09.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organised regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Analysed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Improved customer engagement with innovative social media strategies and content creation.

Store Manager

Rodd & Gunn
06.2016 - 01.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximised sales by creating innovative visual merchandising displays and store layouts.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Graphic Designer

YM Designs
06.2007 - 05.2015
  • Developed creative design for print materials, brochures, banners
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Conceptualised creative designs for print materials, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Created logos and branding materials for various clients, which increased brand recognition and customer engagement.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.

Education

Design And Advertising

Australian Academy of Design
Melbourne, VIC
2010

Skills

  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Retail Operations
  • Operations Management
  • Marketing knowledge
  • Sales Strategies
  • Staff Development
  • Sales Growth

Languages

Greek
Native or Bilingual
English
Native or Bilingual

References

Geraldine Tripodi
Proprietor
Sailors’ Rest
Tel: 0412 654 660


Sophia Moschis

Kitchen Manager/Head Chef

Pholklore

Tel: 0457 332 390


Erini Pantopolis

Manager

Kiitos Living by Design

Tel: 0434 515 072


Timeline

Assistant Manager

Pholklore
01.2024 - Current

Owner/Makeup Artist

Dear Boa - Yanu Make Up
03.2022 - Current

Events & Sales Manager/Marketing Coordinator

Sailors' Rest
08.2018 - 09.2021

Store Manager

Rodd & Gunn
06.2016 - 01.2018

Assistant Manager/Marketing Specialist

Kiitos Living By Design
09.2015 - 07.2024

Graphic Designer

YM Designs
06.2007 - 05.2015

Design And Advertising

Australian Academy of Design

Similar Profiles

CREATE PROFILE
Yianna Molivyiatis