Yi(Bella) Zheng
Carlton,VIC
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Manager
APLUS Education
01.2022 - Current
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
Student Services Advisor
APLUS Education
09.2019 - 12.2021
- Supported student social, emotional and academic development.
- Provided information and coordinated referrals for available programs.
- Implemented retention strategies to improve outcomes.
- Developed tutoring program to help students excel in studies.
- Monitored curricula and course sequencing.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Collaborated with parents and teachers to help students reach potential.
Admissions Officer
Melbourne College Of Business And Technology
01.2018 - 08.2019
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Participated open houses to offer details on class size, activities and student-to-staff ratios.
- Implemented strategies to increase student recruiting, engagement and retention.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Coordinated and supervised academic advising activities.
- Cultivated engaged student population with successful orientation programs.
- Improved policies and procedures to maximize student safety and campus security.
VIP Host
Xiang Club, AXF Group
11.2014 - 06.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Relayed guest comments or suggestions to manager on duty for further action.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
Education
Graduate Diploma in Professional Psychology - Psychology
Monash University
Melbourne, VIC11.2023
Graduate Diploma in Psychology - Psychology
Monash University
Melbourne, VIC02.2022
Bachelor of Commerce - Accounting And Finance
University of Melbourne
Parkville, VIC11.2015
Skills
- Training Programs
- Recruitment
- Performance Assessment
- Employee Handbook Development
- Staff Management
- Presentation Skills
- Effective Communication
- Database Administration
- Team Management
- Student Support
- Course Counseling
- Attention to Detail
Certification
Mental Health First Aid
First Aid
NAATI
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
References
xxx
Timeline
HR Manager
APLUS Education
01.2022 - Current
Student Services Advisor
APLUS Education
09.2019 - 12.2021
Admissions Officer
Melbourne College Of Business And Technology
01.2018 - 08.2019
VIP Host
Xiang Club, AXF Group
11.2014 - 06.2016
Graduate Diploma in Professional Psychology - Psychology
Monash University
Graduate Diploma in Psychology - Psychology
Monash University
Bachelor of Commerce - Accounting And Finance
University of Melbourne
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