YIBIN YIN
Rydalmere
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Crazyparts. Skilled in Microsoft Excel and adept at problem-solving, I effectively resolve customer complaints, boosting loyalty by 30%. My ability to manage multiple tasks and foster client relations has consistently driven positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Crazyparts
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Media Assistant
Assa Media
04.2022 - 07.2022
- Efficiently managed multiple tasks simultaneously, ensuring timely completion of project deadlines.
- Monitored industry trends and competitor activities to maintain a comprehensive understanding of the media landscape.
- Facilitated smooth communication between internal departments during planning stages of new projects.
- Improved team efficiency by streamlining internal communication processes.
Real Estate Assistant
Triple S Rental
01.2022 - 04.2022
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
IT Intern
Velo English Pty Ltd
07.2021 - 10.2021
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Flower Delivery Driver
Rose & Co
03.2020 - 03.2021
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined delivery routes for increased efficiency and reduced fuel costs.
- Coordinated with florists to deliver special orders, exceeding customer expectations consistently.
Real Estate Sales Associate
Willand Investment
07.2020 - 12.2020
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Online Food Servier
Self Employed
04.2018 - 12.2019
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Food Waiter
Chir Chir Fusion Factory
06.2017 - 11.2017
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
Education
Master of IT - Software Development
University of Tech Sydney
Sydney, NSW12.2020
Bachlor of Applied Mathematics -
Shenyang University of Tech
China07.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Complaint Handling
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Team Development
- Product Sales
- Delivery Scheduling
- Report Preparation
Timeline
Customer Service Representative
Crazyparts
08.2022 - Current
Media Assistant
Assa Media
04.2022 - 07.2022
Real Estate Assistant
Triple S Rental
01.2022 - 04.2022
IT Intern
Velo English Pty Ltd
07.2021 - 10.2021
Real Estate Sales Associate
Willand Investment
07.2020 - 12.2020
Flower Delivery Driver
Rose & Co
03.2020 - 03.2021
Online Food Servier
Self Employed
04.2018 - 12.2019
Food Waiter
Chir Chir Fusion Factory
06.2017 - 11.2017
Master of IT - Software Development
University of Tech Sydney
Bachlor of Applied Mathematics -
Shenyang University of Tech
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