Yi （Cassie） RONG
Melbourne,VIC
Summary
I'm a third-year student at the University of Melbourne's School of Media and Communication. With a lively personality and strong adaptability, I enjoy connecting with people and taking on challenges. My experience in various service roles in Melbourne has equipped me with valuable skills and a sense of customer service. I'm passionate about life and eager to tackle diverse opportunities.
Overview
2
2
years of professional experience
Work History
Marketing Intern
The ONE Music Group
11.2023 - 02.2024
- Interned in the cross-border e-commerce team and participated in pre-sales marketing and after-sales operations.
- In pre-sales marketing, responsibilities encompass involvement in the management of the brand's Shopify website, generating ideas for festival activities on the platform, and creating various materials required for online selling.
- After-sales responsibilities primarily involve customer service, resolving product-related usage issues such as returns and exchanges, and ensuring customers receive a comprehensive purchase and after-sales experience.
Shop Assistant
Hello Day Cosmetic
02.2023 - 11.2023
- Welcome and communicate effectively with customers. Recommend suitable beauty products, assist with selection and usage, and provide support from selection to checkout.
- Swept and mopped floor, and wiped windows and fixtures after closing to support cleanliness and maintain an organized store.
Cashier
Sushi Factory
06.2022 - 11.2022
- Primarily tasked with cashier duties at the front desk, aiding customers in completing their orders, processing payments, and packaging sushi accordingly.
- Additionally undertakes store cleaning responsibilities, organizing items at the front desk before the end of his shift, and ensuring the store remains clean and orderly.
Education
Bachelor of Arts - Media And Communication
University of Melbourne
Parkville, VIC11.2025
Skills
- Effective Communication
- Passionate
- Hard-working
- Awareness of customer service
- Optimistic
- Socialising
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Marketing Intern
The ONE Music Group
11.2023 - 02.2024
Shop Assistant
Hello Day Cosmetic
02.2023 - 11.2023
Cashier
Sushi Factory
06.2022 - 11.2022
Bachelor of Arts - Media And Communication
University of Melbourne
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