Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

Yichen Qiu

Cheltenham,Victoria

Summary

Diverse background in careers ranging from hospitality to retail. This allows me to be dynamic in any environment. A key skill to have for an ever changing economy and labor market.

The ability to synergise my skills of maintaining/building new clients relationship from retail background, hands on & hard working mindset from hospitality and academic knowledge from my degree allows me to fully maximise within any role in order to achieve business objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Specialist

Apple
06.2022 - 06.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality of product & service
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Exceeding expectations in all performance ratings (teamwork, innovation, results) for 2 quarters
  • Received $200 bonus from manager in Q4 2022 for exemplary performance
  • Highest in business revenue Q2 2023 ($93,500) and highest number of business introductions. (individually averaged 4 p/d)
  • Connecting with Optus, Vodafone, Telstra to achieve 22% of total phones sold p/day to be connected onto mobile plan
  • Provided financial aid to customers by offering device trade in and BNPL service (Latitude)
  • Performed forum post and team meetings to positively influence store business introduction targets (100 p/w)
  • Partnered with Business Development Manager (RPAC) to set out a sustainable plan to develop relationships with business & corporate customers
  • Involved in numerous products & service launches and release
  • Supported Apple Chadstone and interlinked different store cultures and strategies

Senior Sales Consultant

Giorgio Armani
08.2020 - 05.2022
  • Evaluated clients' needs and created plan of action to provide solutions depending on occasion (wedding, funeral, function)
  • Exceeded customer requirements with accurate and deliverable suit fittings.
  • Streamlined key process for entire department by implementing method to improve efficiency.
  • Rewarded $250 bonus by General Manager for exceeding quarterly sales target.
  • Met sales target of individual $2000 per day for most shifts
  • Constantly communicated and built rapport with returning clients, working on their next possible purchases after first one (average 2 months)
  • Represented brands identity and standards through support with visual merchandising (3 months) maintaining Milan Standards

Education

Bachelor's of Banking And Finance - Banking & Finance

Monash University
Melbourne, VIC
07.2025

High School Diploma -

McKinnon Secondary College
McKinnon, VIC
11.2021

Skills

  • Mobile Device Technology Support
  • Technology Integration
  • Multi-Cultural Team Leadership
  • IOS, MacOS, WatchOS software
  • Coaching & Team Member Development
  • Relationship building/client rapport

Certification

Gies College of Business- University of Illinois Urbana-Champaign: Finance of Mergers & Acquisitions: Valuation & Pricing

J.P. Morgan Chase Asset Management Internship (virtual)

HSBC Global Banking & Markets Internship (virtual)

CITI Investment Banking Internship (virtual)

Hobbies

Premier League, LaLiga, Series A

German cars 

Formula 1 

Xbox Series X Gaming

Pushups

Family

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Specialist

Apple
06.2022 - 06.2023

Senior Sales Consultant

Giorgio Armani
08.2020 - 05.2022

Bachelor's of Banking And Finance - Banking & Finance

Monash University

High School Diploma -

McKinnon Secondary College

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Yichen Qiu